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Negative critical waves in business relationships : an extension of the critical incident perspective
Edvardsson, Bo
;
Kowalkowski, Christian
;
Strandvik, Tore
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 284-294
Persistent link: https://www.econbiz.de/10010382830
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