Search Results - subject:"Relationship performance"

Social Listening Practices towards Social CRM and Customer Relationship Performance in the Fast-Food Industry in Sri Lanka

Gurunathasivam, S.; Samarasinghe, G. D.; Kuruppu, G. N. - In: Vidyodaya journal of management : VJM 9 (2023) 2, pp. 109-137

Persistent link: https://www.econbiz.de/10014384055

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of Risk and Financial Management 15 (2022) 11, pp. 1-17

empirically analyzes effects of the critical factors on relationship performance and product recommendation of crop protection … price, promotion support, brand awareness, and flexibility had a positive (+) effect on relationship performance. Brand …, supply price significantly affected relationship performance in a group with high trust, and promotion support significantly …

Persistent link: https://www.econbiz.de/10014332696

The role of social customer relationship management in improving relationship performance in small businesses

Ohliati, Jenny; Yuniarty; Bismo, Aryo - In: International journal of innovation and technology … 19 (2022) 8, pp. 1-18

Persistent link: https://www.econbiz.de/10014232986

Effects of supplier's competitive factors on relationship performance and product recommendation in crop protection retail sector

Ahn, Byungok; Kim, Bo-Young; Yu, Jongpil - In: Journal of risk and financial management : JRFM 15 (2022) 11, pp. 1-17

Persistent link: https://www.econbiz.de/10013474494

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

The effect of service quality on customer satisfaction in digital age: Customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of Business Economics and Management (JBEM) 23 (2022) 3, pp. 507-531

Persistent link: https://www.econbiz.de/10015401522

Exploring the multi-dimensional nature of price satisfaction in business to business suppliers' relationship performance

Gyau, Amos; Somogyi, Simon A. - In: jbm - Journal of Business Market Management 5 (2012) 1, pp. 42-53

higher order construct with many dimensions and that price satisfaction influences the industrial suppliers' relationship … performance. …

Persistent link: https://www.econbiz.de/10010308922

Exploring the multi-dimensional nature of price satisfaction in business to business suppliers' relationship performance

Gyau, Amos; Somogyi, Simon A. - In: jbm - Journal of Business Market Management 5 (2012) 1, pp. 42-53

higher order construct with many dimensions and that price satisfaction influences the industrial suppliers' relationship … performance. …

Persistent link: https://www.econbiz.de/10010954466

On importer trust and commitment : a comparative study of two developing countries

Bianchi, Constanza; Saleh, Abu - 2010

importer relationship performance in developing countries. Importer trust in a foreign supplier is effective when suppliers are …

Persistent link: https://www.econbiz.de/10009483555