Shuv-Ami, Avichai; Shalom, Tamar - In: International Journal of Organizational Analysis 25 (2017) 2, pp. 282-294
Purpose The purpose of this paper is to test three visual, demographically based perceptions of service quality at several emergency rooms (ERs) of hospital organizations in Israel. Design/methodology/approach This research is based on the evaluations of 1,002 people who accompanied a patient to...