Search Results - subject:"Repatronage"

Maneuvering angry consumers toward brand forgiveness and repatronage : the moderating role of personality and recovery strategies

Najam, Faryal; Azar, Sana - In: The Lahore journal of business 10 (2022) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10014280602

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21

recovery satisfaction on customer's re-patronage intentions. Data from 300 respondents (car insurance in Punjab, Pakistan) were …) significantly predicts recovery satisfaction, customer affection and re-patronage intentions, and customer re-patronage intentions …. Recovery satisfaction and customer affection also indirectly explain the effect of PSRJ on re-patronage intentions (sequential …

Persistent link: https://www.econbiz.de/10012657350

Perceived service recovery justice and customer re-patronage intentions : sequential mediation

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21

recovery satisfaction on customer’s re-patronage intentions. Data from 300 respondents (car insurance in Punjab, Pakistan) were …) significantly predicts recovery satisfaction, customer affection and re-patronage intentions, and customer re-patronage intentions …. Recovery satisfaction and customer affection also indirectly explain the effect of PSRJ on re-patronage intentions (sequential …

Persistent link: https://www.econbiz.de/10012649549

Negative online word-of-mouth : behavioral indicator or emotional release?

Verhagen, Tibert; Nauta, Anniek; Feldberg, Frans - 2012

Persistent link: https://www.econbiz.de/10010245002