Search Results - subject:"Repatronage"

Maneuvering angry consumers toward brand forgiveness and repatronage : the moderating role of personality and recovery strategies

Najam, Faryal; Azar, Sana - In: The Lahore journal of business 10 (2022) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10014280602

Why do consumers forgive online travel agencies? : a multi-study approach

Kumar, Aman; Shankar, Amit - In: Australasian marketing journal : AMJ ; official journal … 32 (2024) 4, pp. 323-338

Persistent link: https://www.econbiz.de/10015138069

Re-patronage on chain stores : mediating and moderating role of customer engagement and experiential value

Liao, Shu-Hsien; Hu, Da-Chian; Hou, Szu-Yu - In: Total quality management & business excellence 35 (2024) 9/10, pp. 1076-1097

Persistent link: https://www.econbiz.de/10015048892

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21

recovery satisfaction on customer's re-patronage intentions. Data from 300 respondents (car insurance in Punjab, Pakistan) were …) significantly predicts recovery satisfaction, customer affection and re-patronage intentions, and customer re-patronage intentions …. Recovery satisfaction and customer affection also indirectly explain the effect of PSRJ on re-patronage intentions (sequential …

Persistent link: https://www.econbiz.de/10012657350

Perceived service recovery justice and customer re-patronage intentions : sequential mediation

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21

recovery satisfaction on customer’s re-patronage intentions. Data from 300 respondents (car insurance in Punjab, Pakistan) were …) significantly predicts recovery satisfaction, customer affection and re-patronage intentions, and customer re-patronage intentions …. Recovery satisfaction and customer affection also indirectly explain the effect of PSRJ on re-patronage intentions (sequential …

Persistent link: https://www.econbiz.de/10012649549

Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit

Elbaz, Ahmed Mohamed; Soliman, Mohammad; Al Alawi, Alamir; … - In: Tourism review 78 (2023) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10014235249

Revealing the factors of re-patronage intention : true behavioral insights in hotel customers

Badar, Sarah (Imran); Waheed, Ajmal - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2317-2338

Persistent link: https://www.econbiz.de/10014446372

How should voice assistants be heard? : the mitigating effect of verbal and vocal warmth in voice assistant service failure

Huang, Bo; Sénécal, Sylvain - In: The service industries journal 43 (2023) 11/12, pp. 806-826

Persistent link: https://www.econbiz.de/10014321626

An examination of frontline employee-customer incidental similarities in service failure and recovery contexts

Lindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, … - In: Psychology & marketing 40 (2023) 6, pp. 1047-1060

Persistent link: https://www.econbiz.de/10014291713

Does service recovery matter? : relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad Shahrul … - In: Journal of Asia Business Studies 17 (2023) 2, pp. 308-326

Persistent link: https://www.econbiz.de/10014335386