Search Results - subject:"Repatronage intentions"

Maneuvering angry consumers toward brand forgiveness and repatronage : the moderating role of personality and recovery strategies

Najam, Faryal; Azar, Sana - In: The Lahore journal of business 10 (2022) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10014280602

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

Ali, Muhammad Asghar; Ahmad-ur-Rehman, Muhammad; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-21

The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer's re-patronage...

Persistent link: https://www.econbiz.de/10012657350

Perceived service recovery justice and customer re-patronage intentions : sequential mediation

Muhammad Asghar Ali; Ding Hooi Ting; Ahmad-ur-Rehman, … - In: Cogent business & management 8 (2021) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10012649549