Lin, Chinho; Lekhawipat, Watcharee - In: Industrial Management & Data Systems 114 (2014) 4, pp. 597-611
to adjusted expectations for enhancing online repurchase intention. Design/methodology/approach – The authors employed … findings confirm that customer satisfaction is a vital driver of adjusted expectations and online repurchase intention …. Adjusted expectations do mediate the impact of online repurchase intention. Research limitations/implications – This paper …