Search Results - subject:"Repurchase Intentions"

Economic and social satisfaction of buyers on consumer-to-consumer platforms : the role of relational capital

Chen, Xiayu; Huang, Qian; Davison, Robert M. - In: International journal of electronic commerce : IJEC 21 (2016/2017) 2, pp. 219-248

Persistent link: https://www.econbiz.de/10011691010

Determinants of repurchase intentions of real estate agent services : direct and indirect effects of perceived ethicality

Le, Nhat Quang; Supphellen, Magne - In: Journal of retailing and consumer services 35 (2017), pp. 84-90

Persistent link: https://www.econbiz.de/10011645117

Co-creation and service recovery process communication : effects on satisfaction, repurchase intentions, and word of mouth

Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; … - In: Service business 11 (2017) 2, pp. 321-343

Persistent link: https://www.econbiz.de/10011732372

The impact of customer value types on customer outcomes for different retail formats

Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of Service Management 27 (2016) 4, pp. 591-618

Purpose – The purpose of this paper is to profile grocery retailers in terms of seven value types based on Holbrook’s value typology; to link these value types to three key outcomes (i.e. satisfaction, repurchase intention, and word-of-mouth); and to evaluate the impact of the retail format...

Persistent link: https://www.econbiz.de/10014894822

The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality

Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95

Persistent link: https://www.econbiz.de/10011418366

South African generation-X online shopper satisfaction and their repurchase intentions

Dubihlela, Jobo; Chauke, Difference Xitshembhiso - In: Investment management and financial innovations 13 (2016) 3, pp. 371-379

Persistent link: https://www.econbiz.de/10011667154

The impact of customer value types on customer outcomes for different retail formats

Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618

Persistent link: https://www.econbiz.de/10011563715

Eco-friendly retail product attributes, customer attributes and the repurchase intentions of South African consumers

Dubihlela, Job; Ngxukumeshe, Tandiswa - In: International business and economics research journal 15 (2016) 4, pp. 163-173

Persistent link: https://www.econbiz.de/10011701283

THE IMPACT OF THE CONSUMERSâ€™ SATISFACTION ON THE ECONOMIC EFFICIENCY OF THE BANK

Muntean, Andreea Cipriana - In: Annales Universitatis Apulensis Series Oeconomica 2 (2010) 12, pp. 28-28

In the present conditions, of temperate development of business at a global scale, theorganizations want to have clear indications that their investment in the satisfaction of theconsumer was worthy and with results. The theoretical base of the operationalization of the relationbetween...

Persistent link: https://www.econbiz.de/10008788613

Switching barriers and customer retention : Why customers dissatisfied with online service recovery remain loyal

Li, Chia-Ying - In: Journal of Service Theory and Practice 25 (2015) 4, pp. 370-393

and indirect influences of switching barriers on the relationship between recovery satisfaction and repurchase intentions … repurchase intentions are confirmed. Both lost benefit switching costs and inertia moderate the relationship between recovery … satisfaction and repurchase intentions. Attractiveness of alternatives mediates the moderating effect of inertia on the …

Persistent link: https://www.econbiz.de/10014907629