Julander, Claes-Robert; Söderlund, Magnus - Economics Institute for Research (SIR), … - 2003
The positive effect of customer satisfaction on repurchase intentions and attitudinal loyalty has been shown in … effects on customer satisfaction, repurchase intentions and attitudinal loyalty. A LISREL analysis of the empirical data shows … effect on repurchase intentions. Positive switching barriers impinge positively on customer satisfaction, repurchase …