qualitative research interviews, to develop criteria for assessing when the use of the telephone is suitable in qualitative …. Findings The study identifies five criteria to determine the suitability of using the telephone in qualitative research … interviews. In addition, the study offers a set of detailed strategies on what to do before, during and after a telephonic …

research interviews. Design/methodology/approach – After a brief introduction, the paper is organized into three main sections … texts offer advice on research interviews, but their advice is not tailored specifically to new researchers engaged in … questions often asked by novice researchers are posed and answered. Findings – Novice interviewers need to conduct some research …