Lillis, Bob; Szwejczewski, Marek - In: International Journal of Operations & Production Management 32 (2012) 11, pp. 1306-1336
formulation – environment‐market and resource‐based – the paper aims to provide insights on how strategic operations audit methods … position will managers then look to also devise a resource‐based method in order to assess its current ability to nurture new … that new resource‐based methods need to be created that are accessible to managers and relevant when service operations …