Search Results - subject:"Retail service quality"

Assessing the significance of retail service quality on shopping frequency : an adaptation of retail service quality (RSQS) model

Musasa, Tinashe; Tlapana, Tshepo - In: European journal of management studies : EJMS 28 (2023) 2, pp. 135-147

Persistent link: https://www.econbiz.de/10014383094

Was inflation observed under the first wave of the COVID-19 spread in Japan? : scanner data evidence for retailers in Tokyo

Higo, Masahiro; Shiratsuka, Shigenori - 2022

Persistent link: https://www.econbiz.de/10013368771

Effects of customer characteristics and service quality on share of wallet in neighbourhood shops based on an asymmetric approach

Osakwe, Christian Nedu - In: European business review 34 (2022) 4, pp. 521-540

Persistent link: https://www.econbiz.de/10013412234

Measuring grocery stores service quality in Indonesia : a retail service quality scale approach

Leonnard - In: Studies and scientific researches / Faculty of Economic … 26 (2017), pp. 32-44

Persistent link: https://www.econbiz.de/10011810785

Switching intentions : a case of Saudi Arabian hypermarkets

Jabeen, Samrena; Abu Bakar bin Abdul Hamid; Ur Rehman, Saif - In: International journal of economics and financial issues … 5 (2015) 1, pp. 215-222

Persistent link: https://www.econbiz.de/10011661399

Dimensions of supermarket service quality: A Sri Lankan perspective

Sivathaasan, Nadarajah; Ushantha, R. A. Chanaka; … - In: Asian Journal of Empirical Research 4 (2014) 7, pp. 381-396

The purpose of this study is to develop an instrument, determining dimensions of retail service quality with a specific … focus on supermarket industry in Sri Lanka. This was by re-examining the RSQS (Retail Service Quality Scale) model …

Persistent link: https://www.econbiz.de/10010949042

Measuring Retail Service Quality In Nigerian Departmental Stores

Oyeniyi, Omotayo; Abiodun, Abolaji Joachim - In: The International Journal of Economic Behavior - IJEB 2 (2012) 1, pp. 37-45

Nigerian departmental stores using Dabholkar, Thorpe & Renz (1996) Retail Service Quality Scale (RSQS) instrument to gauge … customers’ satisfaction with the retail service quality in the Nigerian Retail sector. Four hundred and seventy eight customers … and customer satisfaction. The study found RSQS to be a useful tool for evaluating retail service quality in retail sector …

Persistent link: https://www.econbiz.de/10010628435

Measuring Retail Service Quality in Farm Supply Cooperatives

Wilson, Norbert L.W.; Hall, Thomas; Fields, Deacue - In: International Food and Agribusiness Management Review 14 (2011) 1

Based on the Retail Service Quality Scale (RSQS), we develop a tool for mangers of local farm cooperative stores to …

Persistent link: https://www.econbiz.de/10009002424