Zhao, Xinyuan (Roy); Wang, Liang; Guo, Xiao; Law, Rob - In: International Journal of Contemporary Hospitality Management 27 (2015) 6, pp. 1343-1364
Purpose – This study aims to investigate the impacts of online review and source features upon travelers’ online hotel … practitioners could enhance consumer review management by applying the six underlying factors of online review in the present study … major theoretical contribution of this paper is its comprehensiveness in examining features of review content as well as its …