Berezina, Katerina; Cobanoglu, Cihan; Miller, Brian L.; … - In: International Journal of Contemporary Hospitality Management 24 (2012) 7, pp. 991-1010
guests' perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. Design … recommending a hotel, and revisit intentions. Information security breach scenarios resulted in a negative impact on the outcome … significant increase in guest satisfaction and revisit intentions scores. Practical implications – The findings of the study …