) service recovery performance, perceived role overload, and work stress in a hotel work setting. Design … performance and negative impact on role overload and work stress. Significantly, while education was found to be positively … to role overload and work stress. Practical implications – This paper provides implications for managers in terms of …

Purpose – The purpose of this paper is to consider the impact of human resource (HR) role overload and HR role conflict … moderate the impact of HR role conflict and HR role overload in that relationship. Design/methodology/approach – The authors …

conflict and role overload, have the most detrimental effect on an employee’s role stress in the hotel businesses. Design … consists of role ambiguity, role conflict and role overload on job performance, and the second focused on the effect of … ambiguity and conflict, employ personnel with high self-esteem and prioritize reducing role overload rather than reducing role …