Fallah Ebrahimi, Zahra; Wei Chong, Chin; Hosseini Rad, Reza - In: International Journal of Quality & Reliability Management 31 (2014) 2, pp. 166-183
role ambiguity, role conflict and role overload. Design/methodology/approach – Questionnaires are administrated to 410 … planning and customer focus) and role conflict, role ambiguity, role overload. By utilizing multiple regression analysis … role overload), attending to an obvious noticeable gap in the previous studies of TQM and the psychological welfare of …