Search Results - subject:"SERVQUAL Model"

The application of the customized SERVQUAL model for career guidance training : Industry 4.0 challenges

Kononiuk, Anna; Gudanowska, Alicja E. - In: Journal of business economics and management 23 (2022) 4, pp. 856-875

analysis and logical construction method. To diagnose the educational offerings the authors applied a modified SERVQUAL model …

Persistent link: https://www.econbiz.de/10013499108

The application of the customized SERVQUAL model for career guidance training: Industry 4.0 challenges

Kononiuk, Anna; Gudanowska, Alicja E. - In: Journal of Business Economics and Management (JBEM) 23 (2022) 4, pp. 856-875

analysis and logical construction method. To diagnose the educational offerings the authors applied a modified SERVQUAL model …

Persistent link: https://www.econbiz.de/10015401561

Digital banking in Northern India: the risks on customer satisfaction

Kaur, Balijinder; Kiran, Sood; Grima, Simon; … - In: Risks 9 (2021) 11, pp. 1-18

a structured survey, framed on the five dimensions of the SERVQUAL model, which was sent out to Northern Indian banking …

Persistent link: https://www.econbiz.de/10013200871

Customer satisfaction in the digital era: Evidence from Islamic banking

Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of Innovation and Entrepreneurship 10 (2021) 1, pp. 1-18

Purpose: Based upon an extended SERVQUAL model, this paper attempts tocontribute to the Islamic banking literature by …/methodology/approach: Two dimensions, i.e., digitalization andcompliance, are added to the existing SERVQUAL model of five dimensions … for tangibles.Research limitations/implications:Although the outcomes lend support to theextended SERVQUAL model, the …

Persistent link: https://www.econbiz.de/10013205671

Digital banking in Northern India: the risks on customer satisfaction

Kaur, Balijinder; Kiran, Sood; Grima, Simon; … - In: Risks : open access journal 9 (2021) 11, pp. 1-18

a structured survey, framed on the five dimensions of the SERVQUAL model, which was sent out to Northern Indian banking …

Persistent link: https://www.econbiz.de/10012705000

Customer satisfaction in the digital era : evidence from Islamic banking

Zouari, Ghazi; Abdelhedi, Marwa - In: Journal of innovation and entrepreneurship : JIE 10 (2021), pp. 1-18

Persistent link: https://www.econbiz.de/10012482881

The determinants of customer loyalty in the Indonesian ride-sharing services: Offline vs online

Kuswanto, Adi; Sundari, Sundari; Harmadi, Ashur; … - In: Innovation & Management Review 17 (2020) 1, pp. 75-85

Purpose - This study aims to analyze the effect of service quality on trust, satisfaction and loyalty by adopting two models, namely, conventional service quality model from Parasuraman and information systems (IS) success model from Delone and McLean. Design/methodology/approach - Respondents...

Persistent link: https://www.econbiz.de/10012484281

The determinants of customer loyalty in the Indonesian ride-sharing services: offline vs online

Kuswanto, Adi; Sundari, Sundari; Harmadi, Ashur; … - In: Innovation & management review 17 (2020) 1, pp. 75-85

Persistent link: https://www.econbiz.de/10012167302

Assessment of sanitation service quality in urban slums of Khulna city based on SERVQUAL and AHP model: A case study of railway slum, Khulna, Bangladesh

Alam, Md. Shaharier; Mondal, Mili - In: Journal of Urban Management 8 (2019) 1, pp. 20-27

perception and expectation of the inhabitant of railway slum are evaluated. A combined methodology of SERVQUAL model and …

Persistent link: https://www.econbiz.de/10014285562

Assessment of sanitation service quality in urban slums of Khulna city based on SERVQUAL and AHP model : a case study of railway slum, Khulna, Bangladesh

Alam, Md. Shaharier; Mondal, Mili - In: Journal of urban management 8 (2019) 1, pp. 20-27

perception and expectation of the inhabitant of railway slum are evaluated. A combined methodology of SERVQUAL model and …

Persistent link: https://www.econbiz.de/10012028534