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  • Search: subject:"SIPA"
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Year of publication
Subject
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Modified-Kano 2 SIPA grid 2 logistics service 2 service attribute 2 Beziehungsmarketing 1 Consumer behaviour 1 Customer satisfaction 1 Customer service 1 Dienstleistungsqualität 1 E-commerce 1 Electronic Commerce 1 Indonesia 1 Indonesien 1 Konsumentenverhalten 1 Kundenservice 1 Kundenzufriedenheit 1 Logistics 1 Logistics provider 1 Logistik 1 Logistikunternehmen 1 Online retailing 1 Online-Handel 1 Quality management 1 Qualitätsmanagement 1 Relationship marketing 1 SIPA 1 Service quality 1 distribución 1 jubilaciones 1 moratoria previsional 1 pensiones 1 pobreza 1
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Online availability
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Free 3 CC license 1
Type of publication
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Article 2 Book / Working Paper 1
Type of publication (narrower categories)
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Article 1 Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 2 Undetermined 1
Author
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Dewi, Shanty Kusuma 2 Handayani, Dwi Iryaning 2 Hanifah, Yulyetha Kurnia Putri 2 Masudin, Ilyas 2 Restuputri, Dian Palupi 2 Calabria, Alejandro A. 1 Calero, Analía Verónica 1 D´Elia, Vanesa 1 Gaiada, Julio 1 Rottenschweiler, Sergio 1
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Institution
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 1
Published in...
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Logistics 2 MPRA Paper 1
Source
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ECONIS (ZBW) 1 EconStor 1 RePEc 1
Showing 1 - 3 of 3
Cover Image
Customer perception of logistics service quality using SIPA and modified Kano: Case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
uses the integration of the SIPA method and Kano Modification. Both SIPA and Kano can determine priority and effective … strategies to improve service quality. Results: The use of SIPA can identify the importance of service attributes and compare the …
Persistent link: https://www.econbiz.de/10015194831
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Cover Image
Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
uses the integration of the SIPA method and Kano Modification. Both SIPA and Kano can determine priority and effective … strategies to improve service quality. Results: The use of SIPA can identify the importance of service attributes and compare the …
Persistent link: https://www.econbiz.de/10013287888
Saved in:
Cover Image
Análisis de la cobertura previsional del Sistema Integrado Previsional Argentino (SIPA): protección, inclusión e igualdad
Calabria, Alejandro A.; Calero, Analía Verónica; … - Volkswirtschaftliche Fakultät, … - 2010
The coverage rate of elderly people in Argentina has faced a declining tendency since the late ’90. With the aim to face this problem, in 2005 it was implemented the Plan de Inclusión Previsional which allowed elderly people to join a facility plan of payment to access to previsional benefit....
Persistent link: https://www.econbiz.de/10009422022
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