Münstermann, Björn; Eckhardt, Andreas; Weitzel, Tim - In: Business Process Management Journal 16 (2010) 1, pp. 29-56
Purpose – The purpose of this paper is to show if business process standardization (BPS) has an impact on business … hypothesis that process standardization positively impacts business process time, cost, and quality. Findings – First, the paper … proposes a model and empirical operationalization to analyze the impact of process standardization on process performance …