Yung, Winco K.C. - In: International Journal of Operations & Production Management 17 (1997) 2, pp. 221-230
Assesses the latest revisions to the ISO 9000 quality system, which seek to embrace the principles of total quality management (TQM) more closely. Highlights some of the TQM elements introduced into the system, such as: quality improvement; management commitment with a greater emphasis on...