With the increasing use of ISO 9000, claims have surfaced that the process of certification is being carried out in different ways among the countries of Europe. This situation is already leading to a system of trade barriers as the ISO 9000 certificates, and certification bodies, from some...

Investors in People (IIP) is a major governmental initiative aimed at local economic regeneration on a considerable scale and with huge financial backing. Examines the potential long‐term benefits to be gained by organizations achieving the IIP standard, and advises on the creation of a...

Explores three themes: quality in EAPs; the regulation of the EAP profession; and integration between the EAP and the organization. Sounds a note of qualified optimism for the future.

Explores several important issues associated with continuing professional development (CPD). Notes the importance of ensuring that CPD is driven by the needs of the business, and also considers the issue of whether CPD should be compulsory or voluntary. Presents the results of a survey targeted...