Cover -- Title Page -- Copyright Page -- Contents -- Preface -- About the Companion Website -- Chapter 1 Quality Improvement and Management -- 1.1 Introduction -- 1.2 Statistical Quality Control -- 1.2.1 Quality and the Customer -- 1.2.2 Quality Improvement -- 1.2.3 Quality and Productivity --...

Purpose: This paper presents an implementation of the Six Sigma DMAIC approach implementing lean tools and facilities layout techniques to reduce the occurrence of different types of nonconformities in the carpeting process. Such carpeting process can be found in several industries such as...

This article is a result of the research on the models of the production processes for the quality management and their identification. It discusses the classical model and the indicators for evaluating the capabilities by taking as its starting point the assumption of the normal distribution of...