Anfang der 90er Jahre haben Chrysler, Ford und General Motors das Qualitätsmanagementsystem QS-9000 entwickelt und ihren Zulieferanten zwingend vorgeschrieben. Inzwischen sind viele Unternehmen weltweit nach dieser Normenreihe zertifiziert. Eines der Handbücher widmet sich den Verfahren der...

A continuous flow of flawless products and services is the holy grail of all companies. Over the years various strategies, such as TQM, have been proposed to improve processes and output. Six Sigma, developed by the Motorola Corporation, is one of the most recent and far‐reaching quality...

This paper is the outcome of a study carried out in a nine‐cell flexible manufacturing unit which produces components for Diesel engine injection pumps. The study involved the monitoring and recording of the various types of failure which led to interruptions in production. The objective of...