Presents a structured and radically new approach to SPC. Applied to measure any process within an organization. A hierarchy of charts creates ownership of the process, which ultimately measures success against “World‐class” standards. Adopted successfully by teams, vastly reduces the time...

Looks at the pressures on the automotive component industry today and how it is reacting to this. Posits that although all the motor manufacturers require different responses from suppliers the real answer is closer communication and better relationships.