Purpose: As a result of increasing competition, organizations have realised the importance of using technological advances in bringing about continuous improvement in quality, thereby securing increased customer satisfaction and loyalty as well as sustainable development. This study aims to...

Identifies critical factors that must be practised to achieve effective quality management in an organization based on the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality practices was developed. A field study was conducted to...

Statistical quality control charts cannot indicate explicitly whether there is any special disturbance in the manufacturing process. pattern recognition scheme can solve this problem. The simultaneous control of two or more variables is necessary when the quality of the product depends on the...