//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~subject:"Relationship marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Sales Management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Customer service
30
Kundenservice
30
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungssektor
9
Robot
9
Roboter
9
Service industry
9
Consumer behaviour
7
Dienstleistung
7
Konsumentenverhalten
7
Services
7
Beziehungsmarketing
6
Arbeitsverhalten
5
Service robots
5
Work behaviour
5
Emotion
4
Service encounter
4
Arbeitskräfte
3
Arbeitszufriedenheit
3
Artificial intelligence
3
Beschwerdemanagement
3
Complaint management
3
Customer integration
3
Job satisfaction
3
Kundenintegration
3
Künstliche Intelligenz
3
Salespeople
3
Verkaufspersonal
3
Workforce
3
Arbeitsgruppe
2
Competence
2
Einzelhandel
2
Human-robot interaction
2
Meta-Analyse
2
Meta-analysis
2
Retail trade
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Edvardsson, Bo
2
Tronvoll, Bård
2
Amelia, Amelia
1
Groth, Markus
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Marshall, Roger
1
Mathies, Christine
1
Minbashian, Amirali
1
Patterson, Paul G.
1
Söderlund, Magnus
1
Wu, Yu
1
Xu, Yingzi
1
Zhang, Kaixin
1
Åkesson, Maria
1
more ...
less ...
Published in...
All
Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
43
Journal of business research : JBR
40
The journal of services marketing
39
Journal of retailing and consumer services
38
International journal of hospitality management
31
The journal of personal selling & sales management : JPSSM
25
SpringerLink / Bücher
17
The journal of business & industrial marketing
17
Journal of service research : JSR
16
The service industries journal
16
Journal of service research
14
Journal of the Academy of Marketing Science
14
Journal of marketing
13
Journal of personal selling & sales management
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Services marketing quarterly
10
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
International journal of services and operations management
8
Manufacturing & service operations management : M & SOM
8
Service business
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of retailing
7
Journal of service theory and practice
7
Psychology & marketing
7
Business horizons
6
Gabler Edition Wissenschaft
6
Journal of business-to-business marketing
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
International journal of services, economics and management
5
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
3
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->