Background: Despite the general impression that digital order-picking supportive technologies can manage a series of emerging challenges, there is still a very limited amount of research concerning the implementation and evaluation of such technologies in manual picker-to-goods order-picking...

This paper proposes a knowledge-based customer-centric strategic model to respond to environmental challenges and achieve sustainable competitive advantage (SCA) in the supply chain management (SCM) context. The proposed model strives to leverage knowledge-based distinctive core competencies...