Kauppinen-Räisänen, Hannele; Grönroos, Christian - In: Journal of Service Management 26 (2015) 3, pp. 346-371
some ideas about how to bridge the gap between scholarly knowledge and business practices, and thereby opens up the … services and customer-oriented practices. It offers insights for scholars who seek to share scholarly knowledge for practical … use. Originality/value – The study contributes to the discussion on the use of scholarly knowledge by focussing on …