Business intelligence, as a decision support tool in many organisations, has offered the ability to gather, store, access and analyse huge amounts of data so that better decisions can be made regarding customers, suppliers, employees, logistics and infrastructure. Prior empirical studies of...

When contracting through software agents, disputes will inevitably arise. Thus there is an urgent need to find alternatives to litigation for resolving conflicts. Methods of Online Dispute Resolution (ODR) need to be considered to resolve such disputes. Having agents understanding what the...

This article reports on the perceived benefits associated with the adoption of radio frequency identification (RFID) technology by the wine industry. RFID is an emerging innovation that potentially enables the tracking of all items across the supply chain. Wine production is an important global...

The rise of the Internet and its role in global business has lead to the development of an emerging electronic marketplace, including business to business markets. This research looks at B2B auctions in e-marketplaces versus more traditional B2B auction formats. In particular, we compare open,...

The global Enterprise Resource Planning (ERP) systems industry blossomed in the 1990s automating back office operations. These systems have now become essential infrastructure for many companies. These companies are now extending these transaction-based systems to support more strategic and...

Decades of rapid development on the Arabian Peninsula attracted numerous migrant workers who now dominate the labour markets. In the United Arab Emirates, expatriate workers take some 98 per cent of jobs in the private sector and 91 per cent in the public sector; Emirati nationals have the few...

This thesis has been supported by an ARC Industry Linkage grant and sought to explain the process of adoption of information technologies by comparing two main theories that have been developed to explain adoption of innovations, that of innovation diffusion and that of actor network theory. In...

Improved communication technology has seen growth in a convergence of global corporate activities. In an effort to improve their global operations many companies are implementing global information systems in particular Enterprise Resource Planning (ERP) systems. Companies are faced with a...

The knowledge era may give rise to a new world of chaos if marketing perceptions do not move away from the “zeitgeist whirlpool”. The “zeitgeist whirlpool” ideology illustrates the position of marketers trapped in the flowing current of marketing approach invented by the Baby Boomers, to...

Motivated by the belief, 'to serve existing consumers costs less than acquiring new consumers', firms' marketing strategies then evolve around retaining consumers and building long-term consumer relationships. In the pursuit of acquiring consumer loyalty, enhancing consumer value has been the...