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  • Search: subject:"Scripted HRM"
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Subject
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Arbeitsleistung 1 Arbeitsverhalten 1 Arbeitszufriedenheit 1 Customer satisfaction 1 Dienstleistungsqualität 1 Empowerment 1 Hotel industry 1 Hotellerie 1 Hotels 1 Human Resource Management 1 Job performance 1 Job satisfaction 1 Kundenzufriedenheit 1 Leistungsmotivation 1 Personalmanagement 1 Scripted HRM 1 Service quality 1 Service-recovery performance 1 Tourism employees 1 Tourismusberufe 1 Work behaviour 1 Work motivation 1
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Article 1
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Article in journal 1 Aufsatz in Zeitschrift 1
Language
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English 1
Author
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Boxall, Peter F. 1 Cheung, Gordon 1 Hewagama, Gayani 1 Hutchison, Ann 1
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International journal of hospitality management 1
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ECONIS (ZBW) 1
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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani; Boxall, Peter F.; Cheung, Gordon; … - In: International journal of hospitality management 81 (2019), pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
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