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Search: subject:"Self‐service technologies"
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Subject
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Selbstbedienung
43
Self-service
43
Consumer behaviour
33
Konsumentenverhalten
32
Self-service technologies
27
Customer satisfaction
25
Kundenzufriedenheit
24
Dienstleistungsqualität
21
Service quality
21
Innovation adoption
19
Innovationsakzeptanz
19
Beziehungsmarketing
15
Relationship marketing
15
self-service technologies
13
Self-service technologies (SSTs)
9
Technischer Fortschritt
9
Technological change
9
Einzelhandel
8
Retail trade
8
Customer integration
5
Kundenintegration
5
SSTs
5
Airline
4
Betriebliche Wertschöpfung
4
Fluggesellschaft
4
Innovation
4
Innovation diffusion
4
Innovationsdiffusion
4
Self-Service Technologies
4
Technology
4
Value co-creation
4
Value creation
4
self service technologies
4
Airport
3
Confidence
3
Customer experience
3
Customer service
3
Electronic Banking
3
Electronic banking
3
Extrinsic
3
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Online availability
All
Undetermined
43
Free
9
Type of publication
All
Article
59
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
research-article
8
Hochschulschrift
2
Graue Literatur
1
Non-commercial literature
1
Language
All
English
55
Undetermined
6
German
1
Author
All
Gelbrich, Katja
3
Hua, Nan
3
Kaushik, Arun Kumar
3
Rahman, Zillur
3
Wei, Wei
3
Edvardsson, Bo
2
Galdolage, Badra Sandamali
2
Gupta, Sangeeta
2
Kelly, Petranka
2
Lawlor, Jennifer
2
Leckie, Civilai
2
McDonald, Heath
2
Robertson, Nichola
2
Sattler, Britta
2
Torres, Edwin N.
2
Tronvoll, Bård
2
Åkesson, Maria
2
Agrawal, Amit Kumar
1
Agyei-Owusu, Benjamin
1
Al-Shuridah, Obaid
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Ammari, Nedra Bahri
1
Andy Neely, Professor
1
Arslan, Seda
1
Arul, S. Thanigai
1
Asamoah, David
1
Asenso, Grace Birago
1
Audrin, Bertrand
1
Audrin, Catherine
1
Benabdallah, Mounia
1
Benoît-Moreau, Florence
1
Bhoyar, Pravin Kumar
1
Bonnemaizon, Audrey
1
Cadenat, Sandrine
1
Cao, Zhongpeng
1
Chang, Woondeog
1
Chen, Chih-Jou
1
Chen, Chun-Der
1
Chen, Chun-der
1
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Institution
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Springer Fachmedien Wiesbaden
1
Technische Universität Chemnitz
1
Université Paris-Dauphine (Paris IX)
1
Published in...
All
The journal of services marketing
4
Journal of Services Marketing
3
International journal of business information systems : IJBIS
2
International journal of contemporary hospitality management
2
Journal of Service Management
2
Journal of air transport management
2
Service business
2
The international review of retail, distribution and consumer research
2
Asia Pacific business review
1
Economics Papers from University Paris Dauphine
1
European retail research
1
Information systems management
1
Information systems research : ISR
1
International Journal of Contemporary Hospitality Management
1
International Journal of E-Services and Mobile Applications (IJESMA)
1
International Journal of Emerging Markets
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic customer relationship management : IJECRM
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of logistics systems and management : IJLSM
1
International journal of services, economics and management
1
Italian journal of marketing : ITJM
1
Journal of Air Transport Management
1
Journal of Indian Business Research
1
Journal of Indian business research
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of business-to-business marketing
1
Journal of decision systems
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of macromarketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
Markenkommunikation und Beziehungsmarketing
1
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Source
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ECONIS (ZBW)
46
Other ZBW resources
9
RePEc
7
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11
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20
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62
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11
An empirical analysis of
self-service
technologies
: mediating role ofcustomer powerlessness
Cao, Zhongpeng
;
Xiao, Qian
;
Zhuang, Weiling
;
Wang, Lina
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10013407410
Saved in:
12
Technology social practices by millennials and Gen Z at airport departure terminals
Pant, Paresh
- In:
Tourism management perspectives : TMP
43
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013471539
Saved in:
13
Self-service
technologies
(SSTs) in airline services : multimediating effects of flow experience and SST evaluation
Moon, Hye Young
;
Lee, Bo Youn
- In:
International journal of contemporary hospitality management
34
(
2022
)
6
,
pp. 2176-2198
Persistent link: https://www.econbiz.de/10013412579
Saved in:
14
Consumer responses to the failure of self-service banking technology : moderating role of failure stability
Ammari, Nedra Bahri
;
Hsouna, Abir
;
Benabdallah, Mounia
; …
- In:
International journal of bank marketing
40
(
2022
)
3
,
pp. 458-483
Persistent link: https://www.econbiz.de/10013396357
Saved in:
15
Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage
self-service
technologies
Saldanha, Terence J. V.
;
Kathuria, Abhishek
;
Khuntia, Jiban
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
Saved in:
16
How informational-based readiness and social influence affect usage intentions of self-service stores through different routes : an elaboration likelihood model perspective
Chen, Chih-Jou
;
Tsai, Pei-Hsuan
;
Tang, Jia-Wei
- In:
Asia Pacific business review
28
(
2022
)
3
,
pp. 380-409
Persistent link: https://www.econbiz.de/10013358757
Saved in:
17
Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with
self-service
technologies
Galdolage, Badra Sandamali
- In:
International Journal of Emerging Markets
19
(
2022
)
9
,
pp. 2366-2384
digitalized era. Currently, it is evident that many businesses are replacing service interactions with
self-service
technologies
…
Persistent link: https://www.econbiz.de/10015346441
Saved in:
18
The antecedents of tourists' continuous usage intention of self-service technology in Taiwan
Wu, Cedric Hsi-Jui
;
Phung, Thanh-Binh
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10012695206
Saved in:
19
Exploring the factors that drive use of
self-service
technologies
in air-travel in an African country
Asenso, Grace Birago
;
Asamoah, David
;
Agyei-Owusu, Benjamin
- In:
International journal of logistics systems and …
39
(
2021
)
3
,
pp. 273-291
Persistent link: https://www.econbiz.de/10012599482
Saved in:
20
Ranking mobile wallet service providers using fuzzy multi-criteria decision-making approach
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
International journal of e-business research : an …
17
(
2021
)
4
,
pp. 19-39
Persistent link: https://www.econbiz.de/10013209311
Saved in:
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