Search Results - subject:"Self‐service technologies"

ICT-based or ICT-centric?: Embodiment and Cognition in a Service Recovery of a Web Service Encounter

Sørensen, Jannick Kirk - In: International Journal of E-Services and Mobile … 8 (2016) 4, pp. 48-64

Through a logbook-based self-observation of an ICT-based service journey, the failure and the co-created recovery of the ICT-based service encounter is analysed. The analysis shows the limitations of both traditional affordances-based analyses of user interaction, as well as Dourish's (2001)...

Persistent link: https://www.econbiz.de/10012044722

Examining customer evaluations across different self-service technologies

Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: Journal of Services Marketing 30 (2016) 1, pp. 88-102

Purpose This study aims to examine the influence of different self-service technologies (SSTs) on customer satisfaction …

Persistent link: https://www.econbiz.de/10014906268

Hospitality industry web-based self-service technology adoption model : a cross-cultural perspective

Yee-Sum Lee, Louisa - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 162-197

Persistent link: https://www.econbiz.de/10011434635

Examining customer evaluations across different self-service technologies

Robertson, Nichola; McDonald, Heath; Leckie, Civilai; … - In: The journal of services marketing 30 (2016) 1, pp. 88-102

Persistent link: https://www.econbiz.de/10011445689

Self-service innovativeness scale : introduction, development, and validation of scale

Kaushik, Arun Kumar; Rahman, Zillur - In: Service business 10 (2016) 4, pp. 799-822

Persistent link: https://www.econbiz.de/10011722434

Waiting in exit-stage operations : expectatopm fpr self-checkout systems and overall satisfaction

Morimura, Fumikazu; Nishioka, Kenichi - In: Journal of marketing channels : ... distribution … 23 (2016) 4, pp. 241-254

Persistent link: https://www.econbiz.de/10011628606

Trusting beliefs and loyalty in B-to-B self-services

Skard, Siv; Nysveen, Herbjørn - In: Journal of business-to-business marketing 23 (2016) 4, pp. 257-276

Persistent link: https://www.econbiz.de/10011637113

Customers' intention and adoption of telebanking in Jordan

Alalwan, Ali Abdallah; Dwivedi, Yogesh K.; Williams, … - In: Information systems management 33 (2016) 2, pp. 154-178

Persistent link: https://www.econbiz.de/10011529799

Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective

Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115

Persistent link: https://www.econbiz.de/10011609958

Self-service technologies and e-services risks in social commerce era

Featherman, Mauricio S.; Hajli, Nick - In: Journal of business ethics : JOBE 139 (2016) 2, pp. 251-269

Persistent link: https://www.econbiz.de/10011614210