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Search: subject:"Self‐service technologies"
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Subject
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Selbstbedienung
43
Self-service
43
Consumer behaviour
33
Konsumentenverhalten
32
Self-service technologies
27
Customer satisfaction
25
Kundenzufriedenheit
24
Dienstleistungsqualität
21
Service quality
21
Innovation adoption
19
Innovationsakzeptanz
19
Beziehungsmarketing
15
Relationship marketing
15
self-service technologies
13
Self-service technologies (SSTs)
9
Technischer Fortschritt
9
Technological change
9
Einzelhandel
8
Retail trade
8
Customer integration
5
Kundenintegration
5
SSTs
5
Airline
4
Betriebliche Wertschöpfung
4
Fluggesellschaft
4
Innovation
4
Innovation diffusion
4
Innovationsdiffusion
4
Self-Service Technologies
4
Technology
4
Value co-creation
4
Value creation
4
self service technologies
4
Airport
3
Confidence
3
Customer experience
3
Customer service
3
Electronic Banking
3
Electronic banking
3
Extrinsic
3
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Online availability
All
Undetermined
43
Free
9
Type of publication
All
Article
59
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
44
Aufsatz in Zeitschrift
44
research-article
8
Hochschulschrift
2
Graue Literatur
1
Non-commercial literature
1
Language
All
English
55
Undetermined
6
German
1
Author
All
Gelbrich, Katja
3
Hua, Nan
3
Kaushik, Arun Kumar
3
Rahman, Zillur
3
Wei, Wei
3
Edvardsson, Bo
2
Galdolage, Badra Sandamali
2
Gupta, Sangeeta
2
Kelly, Petranka
2
Lawlor, Jennifer
2
Leckie, Civilai
2
McDonald, Heath
2
Robertson, Nichola
2
Sattler, Britta
2
Torres, Edwin N.
2
Tronvoll, Bård
2
Åkesson, Maria
2
Agrawal, Amit Kumar
1
Agyei-Owusu, Benjamin
1
Al-Shuridah, Obaid
1
AlKheder, Sharaf
1
Alalwan, Ali Abdallah
1
Ammari, Nedra Bahri
1
Andy Neely, Professor
1
Arslan, Seda
1
Arul, S. Thanigai
1
Asamoah, David
1
Asenso, Grace Birago
1
Audrin, Bertrand
1
Audrin, Catherine
1
Benabdallah, Mounia
1
Benoît-Moreau, Florence
1
Bhoyar, Pravin Kumar
1
Bonnemaizon, Audrey
1
Cadenat, Sandrine
1
Cao, Zhongpeng
1
Chang, Woondeog
1
Chen, Chih-Jou
1
Chen, Chun-Der
1
Chen, Chun-der
1
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Institution
All
Springer Fachmedien Wiesbaden
1
Technische Universität Chemnitz
1
Université Paris-Dauphine (Paris IX)
1
Published in...
All
The journal of services marketing
4
Journal of Services Marketing
3
International journal of business information systems : IJBIS
2
International journal of contemporary hospitality management
2
Journal of Service Management
2
Journal of air transport management
2
Service business
2
The international review of retail, distribution and consumer research
2
Asia Pacific business review
1
Economics Papers from University Paris Dauphine
1
European retail research
1
Information systems management
1
Information systems research : ISR
1
International Journal of Contemporary Hospitality Management
1
International Journal of E-Services and Mobile Applications (IJESMA)
1
International Journal of Emerging Markets
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic customer relationship management : IJECRM
1
International journal of emerging markets
1
International journal of hospitality management
1
International journal of logistics systems and management : IJLSM
1
International journal of services, economics and management
1
Italian journal of marketing : ITJM
1
Journal of Air Transport Management
1
Journal of Indian Business Research
1
Journal of Indian business research
1
Journal of business ethics : JBE
1
Journal of business ethics : JOBE
1
Journal of business-to-business marketing
1
Journal of decision systems
1
Journal of financial services marketing : JFSM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of macromarketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
Markenkommunikation und Beziehungsmarketing
1
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Source
All
ECONIS (ZBW)
46
Other ZBW resources
9
RePEc
7
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41
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62
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41
The impact of
self-service
technologies
: towards an economic decision model and its application at the German Federal Employment Agency
Klier, Julia
;
Klier, Mathias
;
Müller, Anna-Luisa
; …
- In:
Journal of decision systems
25
(
2016
)
2
,
pp. 151-172
Persistent link: https://www.econbiz.de/10011615034
Saved in:
42
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
Journal of Services Marketing
29
(
2015
)
5
,
pp. 406-420
trust and subjective norm (SN) on consumers’ attitude and behavioral intention toward adopting
self-service
technologies
…
Persistent link: https://www.econbiz.de/10014906329
Saved in:
43
An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
Saved in:
44
Understanding the intention to use
self
service
technologies
in the airline industry
Thamaraiselvan, N.
;
Arul, S. Thanigai
;
Kasilingam, Dharun
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 89-109
Persistent link: https://www.econbiz.de/10012178915
Saved in:
45
Emotionale Ansteckung in technologiebasierten Serviceinteraktionen : die Wirkung von Smileys auf die Emotionen der Kunden
Lohmann, Katja
-
2019
Persistent link: https://www.econbiz.de/10012053499
Saved in:
46
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of Service Management
25
(
2014
)
5
,
pp. 677-698
Purpose – A service system, including
self-service
technologies
(SSTs), should facilitate actors’ value co …
Persistent link: https://www.econbiz.de/10014894481
Saved in:
47
Anxiety, crowding, and time pressure in public self-service technology acceptance
Gelbrich, Katja
;
Sattler, Britta
- In:
Journal of Services Marketing
28
(
2014
)
1
,
pp. 82-94
antecedent of perceived ease of use. Practical implications – Initial encounters to public
self-service
technologies
should be … approach highlights the impact of technology anxiety on the acceptance of
self-service
technologies
used in public by …
Persistent link: https://www.econbiz.de/10014905906
Saved in:
48
What is so difficult about self-scanning? : a comparative study of three
self-service
technologies
for retailing
Kilian, Thomas
;
Liesenfeld, Marc
- In:
European retail research
27
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10010348463
Saved in:
49
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
50
Anxiety, crowding, and time pressure in public self-service technology acceptance
Gelbrich, Katja
;
Sattler, Britta
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 82-94
Persistent link: https://www.econbiz.de/10010344159
Saved in:
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