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  • Search: subject:"Self-Service Technologies"
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Year of publication
Subject
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Selbstbedienung 45 Self-service 45 Consumer behaviour 35 Konsumentenverhalten 34 Self-service technologies 28 Customer satisfaction 26 Kundenzufriedenheit 25 Dienstleistungsqualität 22 Service quality 22 Innovation adoption 19 Innovationsakzeptanz 19 Beziehungsmarketing 16 Relationship marketing 16 self-service technologies 14 Einzelhandel 10 Retail trade 10 Self-service technologies (SSTs) 9 Technischer Fortschritt 9 Technological change 9 SSTs 6 Customer integration 5 Kundenintegration 5 Airline 4 Betriebliche Wertschöpfung 4 Electronic Banking 4 Electronic banking 4 Fluggesellschaft 4 Innovation 4 Innovation diffusion 4 Innovationsdiffusion 4 Self-Service Technologies 4 Technology 4 Value co-creation 4 Value creation 4 customer satisfaction 4 self service technologies 4 Airport 3 Confidence 3 Customer experience 3 Customer service 3
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Online availability
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Undetermined 45 Free 8
Type of publication
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Article 60 Book / Working Paper 4
Type of publication (narrower categories)
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Article in journal 45 Aufsatz in Zeitschrift 45 research-article 8 Hochschulschrift 2 Graue Literatur 1 Non-commercial literature 1
Language
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English 57 Undetermined 6 German 1
Author
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Gelbrich, Katja 3 Hua, Nan 3 Kaushik, Arun Kumar 3 Rahman, Zillur 3 Wei, Wei 3 Edvardsson, Bo 2 Galdolage, Badra Sandamali 2 Gupta, Sangeeta 2 Kelly, Petranka 2 Lawlor, Jennifer 2 Leckie, Civilai 2 McDonald, Heath 2 Robertson, Nichola 2 Sattler, Britta 2 Torres, Edwin N. 2 Tronvoll, Bård 2 Åkesson, Maria 2 Agrawal, Amit Kumar 1 Agyei-Owusu, Benjamin 1 Al-Shuridah, Obaid 1 AlKheder, Sharaf 1 Alalwan, Ali Abdallah 1 Ammari, Nedra Bahri 1 Andy Neely, Professor 1 Arslan, Seda 1 Arul, S. Thanigai 1 Asamoah, David 1 Asenso, Grace Birago 1 Audrin, Bertrand 1 Audrin, Catherine 1 Benabdallah, Mounia 1 Benoît-Moreau, Florence 1 Bhoyar, Pravin Kumar 1 Bonnemaizon, Audrey 1 Cadenat, Sandrine 1 Cao, Zhongpeng 1 Chang, Woondeog 1 Chen, Chih-Jou 1 Chen, Chun-Der 1 Chen, Chun-der 1
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Institution
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Springer Fachmedien Wiesbaden 1 Technische Universität Chemnitz 1 Université Paris-Dauphine (Paris IX) 1
Published in...
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The journal of services marketing 4 International journal of business information systems : IJBIS 3 Journal of Services Marketing 3 International journal of contemporary hospitality management 2 Journal of Service Management 2 Journal of air transport management 2 Service business 2 The international review of retail, distribution and consumer research 2 Asia Pacific business review 1 Classroom Companion: Business 1 Economics Papers from University Paris Dauphine 1 European retail research 1 Information systems management 1 Information systems research : ISR 1 International Journal of Contemporary Hospitality Management 1 International Journal of E-Services and Mobile Applications (IJESMA) 1 International Journal of Emerging Markets 1 International journal of bank marketing 1 International journal of e-business research : an official publication of the Information Resources Management Association 1 International journal of electronic customer relationship management : IJECRM 1 International journal of emerging markets 1 International journal of hospitality management 1 International journal of logistics systems and management : IJLSM 1 International journal of services, economics and management 1 Italian journal of marketing : ITJM 1 Journal of Air Transport Management 1 Journal of Indian Business Research 1 Journal of Indian business research 1 Journal of business ethics : JBE 1 Journal of business ethics : JOBE 1 Journal of business-to-business marketing 1 Journal of decision systems 1 Journal of financial services marketing : JFSM 1 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 1 Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation 1 Journal of macromarketing 1 Journal of marketing channels : ... distribution systems, strategy, and management 1 Journal of retailing and consumer services 1 Journal of service management 1 Journal of travel and tourism marketing 1
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Source
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ECONIS (ZBW) 48 Other ZBW resources 9 RePEc 7
Showing 1 - 10 of 64
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Intention to adopt services by AI avatar : a protection motivation theory perspective
Park, Jungkun; Yun, Jeewoo; Chang, Woondeog - In: Journal of retailing and consumer services 80 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015114815
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Theorizing the costs of self-service technologies and co-creation by design
Darmody, Aron; Zwick, Detlev - In: Journal of macromarketing 44 (2024) 1, pp. 6-13
Persistent link: https://www.econbiz.de/10014584702
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Vending Retail Marketing : Text and International Cases
Stoyanov, Dobromir - 2025
Introduction -- The complex and multifaceted nature of the vending phenomenon -- Marketing classification of vending channels -- Product decisions in vending retail marketing -- Price decisions in vending retail marketing -- Distribution decisions in vending retail marketing -- Conclusion.
Persistent link: https://www.econbiz.de/10015425259
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Self-service technologies experience, customers' satisfaction and reuse intention in retail banking : evidence from Nigeria
Ugwuanyi, Chidera Christian; Oraedu, Chukwunonso; … - In: International journal of business information systems : … 50 (2025) 2, pp. 191-214
Persistent link: https://www.econbiz.de/10015472427
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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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Artificial intelligence and declined guilt : retailing morality comparison between human and ai
Giroux, Marilyn; Kim, Jungkeun; Lee, Jacob C.; Park, Jongwon - In: Journal of business ethics : JBE 178 (2022) 4, pp. 1027-1041
Persistent link: https://www.econbiz.de/10013271668
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Customers' technology know-how and error-correction capability in using self-service technologies
Galdolage, B. S. - In: Vidyodaya journal of management : VJM 8 (2022) 1, pp. 143-168
Persistent link: https://www.econbiz.de/10014233595
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Are you a trend setter or a straggler? : social drivers and customer shift toward co-creating value with self-service technologies
Galdolage, Badra Sandamali - In: International journal of emerging markets 19 (2024) 9, pp. 2366-2384
Persistent link: https://www.econbiz.de/10015375370
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Understanding restaurant users' attitudes towards self-service ordering via kiosks during the COVID-19 pandemic : an application of the theory of anxiety
Kim, Gyunghoon; Park, Seo Ah - In: Tourism and hospitality research : THR 24 (2024) 1, pp. 80-94
Persistent link: https://www.econbiz.de/10014632089
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Self-checkout behaviours at supermarkets : does the technological acceptance model (TAM) predict smart grocery shopping adoption?
Thomas-Francois, Kimberly; Somogyi, Simon - In: The international review of retail, distribution and … 33 (2023) 1, pp. 44-66
Persistent link: https://www.econbiz.de/10014226378
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