Search Results - subject:"Service‐dominant logic"

Configuring PBC for operating of capital goods : a case-based typology

Freund, Sebastian; Stölzle, Wolfgang - In: Supply Management Research : aktuelle …, (pp. 177-200). 2016

Persistent link: https://www.econbiz.de/10011345716

Managing costs by business model : issues emerging from the case of E-Car

Giannetti, Riccardo; Risso, Laura; Cinquini, Lino - In: Measuring business excellence : the journal of … 20 (2016) 4, pp. 28-45

Persistent link: https://www.econbiz.de/10011616512

Service innovation, customer satisfaction and behavioural intentions: a conceptual framework

Truong, Ngan Tuyet; Dang-Pham, Duy; McClelland, Robert James - In: Journal of Hospitality and Tourism Technology 11 (2020) 3, pp. 529-542

Purpose This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences of product and technology innovation, this paper provides another insight...

Persistent link: https://www.econbiz.de/10014874060

Co-destruction of value by spectators : the case of silent protests

Stieler, Maximilian; Weismann, Friederike; Germelmann, … - In: European Sport management quarterly : ESMQ 14 (2014) 1, pp. 72-86

Persistent link: https://www.econbiz.de/10010337048

Contracting for complex performance in markets of few buyers and sellers : the case of military procurement

Caldwell, Nigel; Howard, Mickey - In: International journal of operations & production … 34 (2014) 2, pp. 270-294

Persistent link: https://www.econbiz.de/10010249711

Servitization and operations management : a service dominant-logic approach

Smith, Laura; Maull, Roger; Ng, Irene - In: International journal of operations & production … 34 (2014) 2, pp. 242-269

Persistent link: https://www.econbiz.de/10010249723

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Theory of value co-creation : a systematic literature review

Galvagno, Marco; Dalli, Daniele - In: Managing service quality : MSQ ; an international journal 24 (2014) 6, pp. 643-683

Persistent link: https://www.econbiz.de/10010526464

A service-based systems view of cultural heritage

Barile, Sergio; Montella, Massimo; Saviano, Marialuisa - In: jbm - Journal of Business Market Management 5 (2012) 2, pp. 106-136

, integrates the Service-Dominant logic, the Many-to-many and the Service Science proposals for addressing the change in …

Persistent link: https://www.econbiz.de/10010310663

Brand Community as Co-Creation Value in the Service-Dominant Logic of Marketing

Pongsakornrungsilp, Siwarit; Bradshaw, Alan; Schroeder, … - 2009

by proposing the "Service-Dominant Logic of Marketing" or "S-D logic", a marketing paradigm evolution which shifts from …

Persistent link: https://www.econbiz.de/10014219694