Search Results - subject:"Service‐dominant logic"

Exploring links between engaging customers in value co-creation and product innovativeness

Zaborek, Piotr; Mazur, Jolanta - In: International Journal of Management and Economics 53 (2017) 3, pp. 82-106

The study examines the hypothesis that firms engaging customers in value co-creation tend to display more innovativeness. As such, it is one of the few quantitative studies on the link between these two concepts. Customer engagement in value co-creation was operationalized as a multiple scale...

Persistent link: https://www.econbiz.de/10015192106

What stories unfold: empirically grasping value co-creation

Hansen, Anne Vorre - In: European Business Review 29 (2017) 1, pp. 2-14

phenomenological construct determined by the beneficiary, and the research is based primarily on the perspectives of service-dominant … logic and customer-dominant logic. Findings The research elucidated how value is both socially created and deconstructed …

Persistent link: https://www.econbiz.de/10014714399

Business co-creation for service innovation in the hospitality and tourism industry

Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1522-1540

view with service-dominant logic that emphasizes business co-creation and service innovation as operant resources and a key …

Persistent link: https://www.econbiz.de/10014764417

Visualizing intellectual capital using service-dominant logic : What are hotel companies reporting?

Davey, Janet; Alsemgeest, Rachael; O’Reilly-Schwass, … - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1745-1768

Purpose The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of value-creation and sustainable competitive advantage requires both management and measurement. Sound measurement and...

Persistent link: https://www.econbiz.de/10014765299

Athlete satisfaction with a major multi-sport event: the importance of social and cultural aspects

MacIntosh, Eric; Parent, Milena - In: International Journal of Event and Festival Management 8 (2017) 2, pp. 136-150

relative to the service-dominant logic and service-quality literature within a major multi-sport event Games for the athlete …

Persistent link: https://www.econbiz.de/10014771054

Toward a public service management: past, present, and future directions

Hodgkinson, Ian R.; Hannibal, Claire; Keating, Byron W.; … - In: Journal of Service Management 28 (2017) 5, pp. 998-1023

Purpose In providing a fine-grained analysis of public service management, the purpose of this paper is to make an important contribution to furthering research in service management, a body of literature that has tended to regard public services as homogenous or to neglect the context...

Persistent link: https://www.econbiz.de/10014894504

What causes imbalance in complex service networks? Evidence from a public health service

Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of Service Management 28 (2017) 1, pp. 34-56

-Staffordshire National Health Service (NHS) Trust, UK. Drawing on service-dominant logic and stakeholder theory, case evidence provides …

Persistent link: https://www.econbiz.de/10014894558

Exploring task-service fit and usefulness on branded applications continuance

Fang, Yu-Hui - In: Journal of Services Marketing 31 (2017) 6, pp. 574-588

a specific branded app. Design/methodology/approach By integrating both goods-dominant logic (GDL) and service-dominant … logic (SDL), this study uses a unifying model to examine whether perceived usefulness and task-service fit (TSF) have …

Persistent link: https://www.econbiz.de/10014906274

Service-dominant orientation, dynamic capabilities and firm performance

Wilden, Ralf; Gudergan, Siegfried - In: Journal of Service Theory and Practice 27 (2017) 4, pp. 808-832

research, and service-dominant logic, stemming from marketing thinking. …

Persistent link: https://www.econbiz.de/10014907459

Construction and validation of customer value co-creation attitude scale

Shamim, Amjad; Ghazali, Zulkipli; Albinsson, Pia A. - In: Journal of Consumer Marketing 34 (2017) 7, pp. 591-602

Purpose The purpose of this research is to develop a scale for measuring customer value co-creation attitude (CVCCA). Design/methodology/approach Scale development procedures are used for item generation, item purification and validation. Two studies are conducted. In Study 1, exploratory and...

Persistent link: https://www.econbiz.de/10014849815