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  • Search: subject:"Service Capability"
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Year of publication
Subject
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Service capability 9 Capability approach 7 Capability-Ansatz 7 Beziehungsmarketing 5 Dienstleistungsqualität 5 Relationship marketing 5 Resource-based view 5 Ressourcenorientierter Ansatz 5 Service quality 5 service capability 5 Customer integration 4 Dynamic capabilities 4 Dynamische Kompetenzen 4 Customer satisfaction 3 E-commerce 3 Electronic Commerce 3 Kundenintegration 3 Kundenzufriedenheit 3 Lieferantenmanagement 3 Supplier relationship management 3 Value creation 3 Betriebliche Wertschöpfung 2 China 2 Customer value 2 Dienstleistungssektor 2 E-Government 2 E-Government Service 2 E-government 2 Faculty Cognition 2 Greening capability 2 Greening propensity 2 Healthcare quality 2 Human Factor 2 Information technology 2 Innovation management 2 Innovationsmanagement 2 International distribution center 2 Kundenwert 2 Leader Desire 2 Logistics 2
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Online availability
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Undetermined 18 Free 2
Type of publication
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Article 24 Book / Working Paper 2
Type of publication (narrower categories)
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Article in journal 16 Aufsatz in Zeitschrift 16 research-article 3 Working Paper 2 Arbeitspapier 1 Conference paper 1 Graue Literatur 1 Konferenzbeitrag 1 Non-commercial literature 1
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Language
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English 23 Undetermined 3
Author
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Casas, Lyle 2 Chen, Yun 2 He, Yuanqiong 2 Hu, Guangwei 2 Islam, Majidul 2 Lai, Kee-hung 2 Ma, Yixin 2 Nuevo, Christian Edward L. 2 Pan, Wenwen 2 Sun, Hongyi 2 Ulep, Valerie Gilbert 2 Uy, Jhanna 2 Yang, Ching-Chiao 2 Anh Dung Vu 1 Archer, Norman P. 1 Bhat, Suhail Ahmad 1 Carroll, Noel 1 Chen, Yongyu 1 Cheng, T. C. E. 1 Cheng, T.C.E. 1 Chuang, Shu-Hui 1 Darzi, Mushtaq Ahmad 1 Fan, Bo 1 Gupta, Amit 1 Helfert, Markus 1 Hsu, Cheng-Se 1 Jovanovic, Marin 1 Keung Lai, Kin 1 Lai, Kin Keung 1 Lai, Wen-Hsiang 1 Li, Xiaotong 1 Lin, Chiu-Ching 1 Lin, Hong-Nan 1 Lun, Y. H. Venus 1 Manning, Stephan 1 Mao, Ji-ye 1 Mia, Lokman 1 Pan, Taiting 1 Pencheva, Evelina 1 Peng, Caodie 1
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Published in...
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Journal of business research : JBR 2 Benchmarking: An International Journal 1 Discussion paper series / Philippine Institute for Development Studies 1 Economic Development Quarterly 1 Electronic commerce research and applications 1 Finance research letters 1 International Journal of Information Technology and Web Engineering (IJITWE) 1 International Journal of Production Economics 1 International journal of business excellence 1 International journal of production economics 1 Journal of Electronic Commerce in Organizations (JECO) 1 Journal of Enterprise Information Management 1 Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association 1 Journal of marketing management : JMM ; journal of the Academy of Marketing 1 Marketing intelligence & planning 1 PIDS Discussion Paper Series 1 Public performance & management review 1 Service business 1 South Asian journal of management : SAJM 1 The International Journal of Logistics Management 1 The international journal of logistics management 1 The journal of strategic information systems : incorporating International Information Systems 1 Transportation Research Part E: Logistics and Transportation Review 1 Transportation research / E : an international journal 1 Vision : the journal of business perspective 1
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Source
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ECONIS (ZBW) 17 Other ZBW resources 5 RePEc 3 EconStor 1
Showing 1 - 10 of 26
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Anthropomorphism of service-oriented AI and customers' propensity for value co-creation
Tian, Ming; Yan, Jiarui; Li, Xiaotong - In: Marketing intelligence & planning 43 (2025) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10015201428
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Assessment of the service capability and readiness of Philippine hospitals to provide high-quality health care
Ulep, Valerie Gilbert; Uy, Jhanna; Casas, Lyle; Nuevo, … - 2021
In the Philippines, decisionmakers mostly rely on access indicators in measuring health system performance. However, as the country embarks on path-breaking Universal Health Coverage (UHC) reforms, assessing healthcare quality is more important than ever. In this study, we examined the...
Persistent link: https://www.econbiz.de/10013198603
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Cover Image
Assessment of the service capability and readiness of Philippine hospitals to provide high-quality health care
Ulep, Valerie Gilbert; Uy, Jhanna; Casas, Lyle; Nuevo, … - 2021
In the Philippines, decisionmakers mostly rely on access indicators in measuring health system performance. However, as the country embarks on path-breaking Universal Health Coverage (UHC) reforms, assessing healthcare quality is more important than ever. In this study, we examined the...
Persistent link: https://www.econbiz.de/10012880660
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Institutional pressures, policy attention, and e-government service capability : evidence from China's prefecture-level cities
Pan, Taiting; Fan, Bo - In: Public performance & management review 46 (2023) 2, pp. 445-471
Persistent link: https://www.econbiz.de/10014324808
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Impact of new government-business relations on urban digital economy : empirical evidence from China
Chen, Yongyu; Peng, Zihao; Peng, Caodie; Xu, Wanli - In: Finance research letters 58 (2023) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10014584788
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Impact of service climate dimensions on customer service quality : test of a multilevel model
Gupta, Amit - In: South Asian journal of management : SAJM 29 (2022) 1, pp. 7-29
Persistent link: https://www.econbiz.de/10013326791
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From customer value co-creation behaviour to customer perceived value
Thi Bich Hanh Tran; Anh Dung Vu - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 9/10, pp. 993-1026
Persistent link: https://www.econbiz.de/10012607867
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Studies of CRM : management capabilities and the mediating role of customer satisfaction
Hsu, Cheng-Se; Islam, Majidul; Yang, Yi-feng - In: International journal of business excellence 10 (2016) 2, pp. 264-282
Persistent link: https://www.econbiz.de/10011666285
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The impact of company learning and growth capabilities on the customer‐related performance
Islam, Majidul; Yang, Yi‐Feng; Mia, Lokman - In: Benchmarking: An International Journal 19 (2012) 2, pp. 137-158
its Human Resource Service Capability (HRSC), Information Technology Service Capability (ITSC) and Marketing Service … organization establishes and raises levels of company learning and growth capabilities by using HR‐service capability, IT‐service … capability, and MK‐service capability, conjoint effects of these result in a favorable interaction relationship and thus can help …
Persistent link: https://www.econbiz.de/10014683554
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Paths to service capability development for servitization : examining an internal service ecosystem
Jovanovic, Marin; Raja, Jawwad Z.; Visnjic Kastalli, Ivanka - In: Journal of business research : JBR 104 (2019), pp. 472-485
Persistent link: https://www.econbiz.de/10012105177
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