EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Academic Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject:"Service Design"
Narrow search

Narrow search

Year of publication
Subject
All
Service design 148 Service innovation 102 Dienstleistungsinnovation 99 service design 95 Service quality 75 Dienstleistungsqualität 73 Dienstleistung 69 Services 66 Innovation 60 Dienstleistungssektor 58 Service industry 58 Produktgestaltung 55 Beziehungsmarketing 54 Relationship marketing 54 Service management 53 Dienstleistungsmanagement 52 Product design 52 Consumer behaviour 49 Konsumentenverhalten 47 Customer satisfaction 42 Kundenzufriedenheit 41 Gesundheitswesen 38 Health care system 38 Dienstleistungsmarketing 35 Services marketing 34 Customer integration 31 Kundenintegration 31 Service Design 30 Gesundheitsversorgung 25 Health care 25 Innovation management 22 Innovationsmanagement 22 Hospital 21 Krankenhaus 21 Customer service 20 Kundenservice 20 Customer experience 19 Produktentwicklung 18 New product development 17 Organisatorischer Wandel 15
more ... less ...
Online availability
All
Undetermined 232 Free 41 CC license 5
Type of publication
All
Article 291 Book / Working Paper 31
Type of publication (narrower categories)
All
Article in journal 206 Aufsatz in Zeitschrift 206 Aufsatz im Buch 25 Book section 25 research-article 21 Article 9 Aufsatzsammlung 5 conceptual-paper 5 Case study 4 Fallstudie 4 Graue Literatur 4 Hochschulschrift 4 Non-commercial literature 4 Collection of articles of several authors 3 Conference paper 3 Konferenzbeitrag 3 Konferenzschrift 3 Sammelwerk 3 case-report 3 viewpoint 3 Arbeitspapier 2 Thesis 2 Working Paper 2 review 2 Conference proceedings 1 Lehrbuch 1 Research Report 1 Textbook 1 review-article 1
more ... less ...
Language
All
English 290 German 16 Undetermined 14 Polish 1 Spanish 1
Author
All
Patrício, Lia 9 Trischler, Jakob 8 Vink, Josina 6 Edvardsson, Bo 4 Fisk, Raymond P. 4 Holmlid, Stefan 4 Hunke, Fabian 4 Pfannstiel, Mario A. 4 Ponsignon, Frederic 4 Rayburn, Steven W. 4 Sangiorgi, Daniela 4 Verma, Rohit 4 Alkire, Linda 3 Anderson, Laurel 3 Anderson, Sidney 3 Backhouse, Chris J. 3 Bowen, David E. 3 Clatworthy, Simon 3 Dietrich, Timo 3 Fragnière, Emmanuel 3 Gouthier, Matthias 3 Jaaron, Ayham A. M. 3 Karpen, Ingo Oswald 3 Koskela-Huotari, Kaisa 3 Kristensson, Per 3 Leimeister, Jan Marco 3 Ostrom, Amy L. 3 Pervan, Simon J. 3 Rasche, Christoph 3 Russell-Bennett, Rebekah 3 Scott, Donald Robert 3 Tuunanen, Tuure 3 Wetter Edman, Katarina 3 Witell, Lars 3 Zaki, Mohamed 3 Anders Gustafsson and Professor Roderick J. Brodie, Professor 2 Andreassen, Tor Wallin 2 Avlonitis, Viktor 2 Baek, Bo-Hyun 2 Baer, Florian 2
more ... less ...
Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Edward Elgar Publishing 2 Nomos Verlagsgesellschaft 2 Apprimus Verlag 1 Fraunhofer-Institut für Produktionstechnologie IPT 1 IESE Business School, Universidad de Navarra 1 Rheinisch-Westfälische Technische Hochschule Aachen 1 Springer Gabler <Firma> 1 Springer International Publishing 1 Springer-Verlag GmbH 1
more ... less ...
Published in...
All
Service design and service thinking in healthcare and hospital management : theory, concepts, practice 19 The journal of services marketing 16 The service industries journal 12 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Journal of service research : JSR 9 International Journal of Operations & Production Management 8 Journal of Service Management 8 Journal of service management 7 Journal of Services Marketing 6 Journal of service research 6 Journal of service theory and practice 6 HMD : Praxis der Wirtschaftsinformatik 4 Public management review 4 Service Science 4 Springer eBook Collection 4 HMD Praxis der Wirtschaftsinformatik 3 International journal of networking and virtual organisations : IJNVO 3 International journal of production research 3 Journal of business research : JBR 3 Journal of operations management 3 Management science : journal of the Institute for Operations Research and the Management Sciences 3 Production and operations management : an international journal of the Production and Operations Management Society 3 Production and operations management : the flagship research journal of the Production and Operations Management Society 3 Reihe Dienstleistungsmanagement, Dienstleistungsmarketing 3 African journal of science, technology, innovation and development : AJSTID 2 CIRRELT 2 Electronic Markets 2 Electronic markets : EM ; the international journal of electronic commerce and business media 2 European review of service economics and management 2 Health marketing quarterly 2 Industrial marketing management : the international journal for industrial and high-tech firms 2 International Journal of Services, Economics and Management 2 International journal of hospitality management 2 International journal of production economics 2 Journal of Open Innovation: Technology, Market, and Complexity 2 Journal of entrepreneurship, management and innovation : JEMI ; a quarterly journal of Nowy Sacz School of Business, National-Louis University 2 Journal of global operations and strategic sourcing 2 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 2 Journal of open innovation : technology, market, and complexity 2 Journal of retailing and consumer services 2
more ... less ...
Source
All
ECONIS (ZBW) 259 Other ZBW resources 38 RePEc 14 EconStor 10 BASE 1
Showing 1 - 10 of 322
Cover Image
Beyond "Eat-Pray-Love" : designing transformative CX for self-discovery in extended service encounters
Zimbatu, Alexandra; Russell-Bennett, Rebekah - In: Journal of business research : JBR 186 (2025), pp. 1-13
Persistent link: https://www.econbiz.de/10015158139
Saved in:
Cover Image
Design and development of a digital diagnostic clinical pathway : evidence from an action research study
Calabrese, Armando; D'Uffizi, Antonio; Levialdi Ghiron, … - 2024
Persistent link: https://www.econbiz.de/10015396935
Saved in:
Cover Image
Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de/10015401007
Saved in:
Cover Image
Design and development of a digital diagnostic clinical pathway: evidence from an action research study
Calabrese, Armando; D'Uffizi, Antonio; Levialdi Ghiron, … - In: European Journal of Innovation Management 27 (2024) 9, pp. 94-126
integration of service design (SD) and action research (AR) methodologies, characterized by iterative phases that systematically …
Persistent link: https://www.econbiz.de/10015343284
Saved in:
Cover Image
Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of Service Management 35 (2024) 6, pp. 216-241
Purpose This research investigates the systematic reuse of service concept elements within modular service design … to enhance the approach of service design. Design/methodology/approach Employing a design science research approach, this … study investigates the intentional and targeted reuse of service concept elements for modular service design. It develops …
Persistent link: https://www.econbiz.de/10015352082
Saved in:
Cover Image
Mediating roles of frontline employees in transformative service processes
Bast, Ane; Engen, Marit; Røhnebæk, Maria - In: The journal of services marketing 38 (2024) 5, pp. 549-563
Persistent link: https://www.econbiz.de/10015110358
Saved in:
Cover Image
Service design capabilities
Morelli, Nicola; Götzen, Amalia de; Simeone, Luca - 2021
This open access book discusses service design capabilities in innovation processes, and provides a framework that … guides design students, practitioners and researchers towards a better understanding of operational aspects of service design …
Persistent link: https://www.econbiz.de/10013475429
Saved in:
Cover Image
Unleashing the digital building bricks
Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic Markets 33 (2023) 1
contributes to understanding relevant service design elements and proposes applying the idea of a holistic customer experience to … service design in physical retail environments. …
Persistent link: https://www.econbiz.de/10015113066
Saved in:
Cover Image
Unleashing the digital building bricks
Muschkiet, Michel; Wulfert, Tobias; Woroch, Robert; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
Saved in:
Cover Image
The impact of order fulfillment information disclosure on consequences of deceptive counterfeits
Peinkofer, Simone T.; Jin, Yao - In: Production and operations management : the flagship … 32 (2023) 1, pp. 237-260
Persistent link: https://www.econbiz.de/10014266000
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...