This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting … design and service thinking, including service design processes, tools and methods; service blueprints and service delivery …Preface -- Service Design as a Transformational Driver Toward Person-centered Care in Healthcare (Lisa Malmberg …

This paper presents current trends in service design research concerning large scale projects aimed at generating …; finally the experience is discussed from a service design perspective, eliciting guidelines for piloting and prototyping …

The purpose of this article is to present mobile service design thinking, with the aid of mobile devices and mobile … phases: hear, create, and deliver, which link the process of human-centered design, to present mobile service design thinking …. With the ubiquitous ability of mobile devices and mobile network, the mobile service design thinking presented by this …