Unser Fallbeispiel – Der GemeinwohlBund -- Die falsch verstandene Agilität -- Wir bringen Ordnung ins agile Wirrwarr -- Co-Agilität – Ein Meta-Framework -- Co-agile Organisationsentwicklung -- Einblick in einen co-agilen Transformationsprozess am Fallbeispiel des GemeinwohlBundes (GWB).

As an emergent variant of digital and smart services, proactive services (PAS) do not wait for customers to make the first move, but proactively participate in customers' lives and make decisions on their behalf. Due to their novelty, the literature on PAS is in its infancy. Specifically, there...