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Search: subject:"Service Design"
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Subject
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Service design
149
Service innovation
102
Dienstleistungsinnovation
99
service design
95
Service quality
76
Dienstleistungsqualität
74
Dienstleistung
69
Services
66
Innovation
60
Dienstleistungssektor
58
Service industry
58
Produktgestaltung
56
Beziehungsmarketing
55
Relationship marketing
55
Product design
53
Service management
53
Dienstleistungsmanagement
52
Consumer behaviour
50
Konsumentenverhalten
48
Customer satisfaction
42
Kundenzufriedenheit
41
Gesundheitswesen
38
Health care system
38
Dienstleistungsmarketing
35
Services marketing
34
Customer integration
31
Kundenintegration
31
Service Design
30
Gesundheitsversorgung
25
Health care
25
Innovation management
22
Innovationsmanagement
22
Hospital
21
Krankenhaus
21
Customer service
20
Kundenservice
20
Customer experience
19
Produktentwicklung
18
New product development
17
Organisatorischer Wandel
15
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Online availability
All
Undetermined
232
Free
42
CC license
5
Type of publication
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Article
292
Book / Working Paper
31
Type of publication (narrower categories)
All
Article in journal
207
Aufsatz in Zeitschrift
207
Aufsatz im Buch
25
Book section
25
research-article
21
Article
9
Aufsatzsammlung
5
conceptual-paper
5
Case study
4
Fallstudie
4
Graue Literatur
4
Hochschulschrift
4
Non-commercial literature
4
Collection of articles of several authors
3
Conference paper
3
Konferenzbeitrag
3
Konferenzschrift
3
Sammelwerk
3
case-report
3
viewpoint
3
Arbeitspapier
2
Thesis
2
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2
review
2
Conference proceedings
1
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1
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1
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1
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Language
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English
291
German
16
Undetermined
14
Polish
1
Spanish
1
Author
All
Patrício, Lia
9
Trischler, Jakob
8
Vink, Josina
6
Edvardsson, Bo
4
Fisk, Raymond P.
4
Holmlid, Stefan
4
Hunke, Fabian
4
Pfannstiel, Mario A.
4
Ponsignon, Frederic
4
Rayburn, Steven W.
4
Sangiorgi, Daniela
4
Verma, Rohit
4
Alkire, Linda
3
Anderson, Laurel
3
Anderson, Sidney
3
Backhouse, Chris J.
3
Bowen, David E.
3
Clatworthy, Simon
3
Dietrich, Timo
3
Fragnière, Emmanuel
3
Gouthier, Matthias
3
Jaaron, Ayham A. M.
3
Karpen, Ingo Oswald
3
Koskela-Huotari, Kaisa
3
Kristensson, Per
3
Leimeister, Jan Marco
3
Ostrom, Amy L.
3
Pervan, Simon J.
3
Rasche, Christoph
3
Russell-Bennett, Rebekah
3
Scott, Donald Robert
3
Tuunanen, Tuure
3
Wetter Edman, Katarina
3
Witell, Lars
3
Zaki, Mohamed
3
Anders Gustafsson and Professor Roderick J. Brodie, Professor
2
Andreassen, Tor Wallin
2
Avlonitis, Viktor
2
Baek, Bo-Hyun
2
Baer, Florian
2
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Edward Elgar Publishing
2
Nomos Verlagsgesellschaft
2
Apprimus Verlag
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IESE Business School, Universidad de Navarra
1
Rheinisch-Westfälische Technische Hochschule Aachen
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
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Published in...
All
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
19
The journal of services marketing
16
The service industries journal
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of service research : JSR
9
International Journal of Operations & Production Management
8
Journal of Service Management
8
Journal of service management
7
Journal of Services Marketing
6
Journal of service research
6
Journal of service theory and practice
6
HMD : Praxis der Wirtschaftsinformatik
4
Journal of business research : JBR
4
Public management review
4
Service Science
4
Springer eBook Collection
4
HMD Praxis der Wirtschaftsinformatik
3
International journal of networking and virtual organisations : IJNVO
3
International journal of production research
3
Journal of operations management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
African journal of science, technology, innovation and development : AJSTID
2
CIRRELT
2
Electronic Markets
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
European review of service economics and management
2
Health marketing quarterly
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Services, Economics and Management
2
International journal of hospitality management
2
International journal of production economics
2
Journal of Open Innovation: Technology, Market, and Complexity
2
Journal of entrepreneurship, management and innovation : JEMI ; a quarterly journal of Nowy Sacz School of Business, National-Louis University
2
Journal of global operations and strategic sourcing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of open innovation : technology, market, and complexity
2
Journal of retailing and consumer services
2
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Source
All
ECONIS (ZBW)
260
Other ZBW resources
38
RePEc
14
EconStor
10
BASE
1
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221
Was Unternehmen von der Videospieleindustrie für die Gestaltung der Digital Customer Experience lernen : eine Analyse der Plattform Steam
Spottke, Benjamin
- In:
HMD : Praxis der Wirtschaftsinformatik
54
(
2017
)
317
,
pp. 727-740
Arbeit richten sich an verantwortliche Entscheider im IT-Service-Development und IT-
Service-Design
, IT-Strategen und Business …
Persistent link: https://www.econbiz.de/10011758724
Saved in:
222
Role of social media in retail network operations and marketing to enhance customer satisfaction
Ramanathan, Usha
;
Subramanian, Nachiappan
;
Parrott, Guy
- In:
International journal of operations & production …
37
(
2017
)
1
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011625245
Saved in:
223
A multilevel consideration of
service
design
conditions : towards a portfolio of organisational capabilities, interactive practices and individual abilities
Karpen, Ingo Oswald
;
Gemser, Gerda
;
Calabretta, Giulia
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 384-407
Persistent link: https://www.econbiz.de/10011627170
Saved in:
224
Integrated approach to network design and frequency setting problem in railway rapid transit systems
López-Ramos, Francisco
;
Codina, Esteve
;
Marín, Ángel
; …
- In:
Computers & operations research : and their …
80
(
2017
),
pp. 128-146
Persistent link: https://www.econbiz.de/10011645339
Saved in:
225
Co-designing with young consumers : reflections, challenges and benefits
Durl, James
;
Trischler, Jakob
;
Dietrich, Timo
- In:
Young consumers : insight and ideas for responsible …
18
(
2017
)
4
,
pp. 439-455
Persistent link: https://www.econbiz.de/10011806362
Saved in:
226
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
227
Efficient design of freight train operation with double-hump yards
Wang, Zhimei
;
Ceder, Avishai
- In:
Journal of the Operational Research Society : OR
68
(
2017
)
12
,
pp. 1600-1619
Persistent link: https://www.econbiz.de/10011816032
Saved in:
228
A new hub network design integrating deep sea and short sea services at liner shipping operations
Fontes, Fábio Francisco da Costa
;
Goncalves, Gilles
- In:
International journal of shipping and transport …
9
(
2017
)
5
,
pp. 480-600
Persistent link: https://www.econbiz.de/10011850068
Saved in:
229
Design for product-service systems : a procedure to enhance functional integration of product-service offerings
Haber, Nicolas
;
Fargnoli, Mario
- In:
International journal of product development : IJPD
22
(
2017
)
2
,
pp. 135-164
Persistent link: https://www.econbiz.de/10011850434
Saved in:
230
Creating competitive advantage from services : a design thinking case study from the commodities industry
Rau, Christiane
;
Zbiek, Anna
;
Jonas, Julia M.
- In:
Research technology management : RTM
60
(
2017
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10011675951
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