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Search: subject:"Service Design"
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Subject
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Service design
148
Service innovation
102
Dienstleistungsinnovation
99
service design
95
Service quality
75
Dienstleistungsqualität
73
Dienstleistung
69
Services
66
Innovation
60
Dienstleistungssektor
58
Service industry
58
Produktgestaltung
55
Beziehungsmarketing
54
Relationship marketing
54
Service management
53
Dienstleistungsmanagement
52
Product design
52
Consumer behaviour
49
Konsumentenverhalten
47
Customer satisfaction
42
Kundenzufriedenheit
41
Gesundheitswesen
38
Health care system
38
Dienstleistungsmarketing
35
Services marketing
34
Customer integration
31
Kundenintegration
31
Service Design
30
Gesundheitsversorgung
25
Health care
25
Innovation management
22
Innovationsmanagement
22
Hospital
21
Krankenhaus
21
Customer service
20
Kundenservice
20
Customer experience
19
Produktentwicklung
18
New product development
17
Organisatorischer Wandel
15
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Online availability
All
Undetermined
232
Free
41
CC license
5
Type of publication
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Article
291
Book / Working Paper
31
Type of publication (narrower categories)
All
Article in journal
206
Aufsatz in Zeitschrift
206
Aufsatz im Buch
25
Book section
25
research-article
21
Article
9
Aufsatzsammlung
5
conceptual-paper
5
Case study
4
Fallstudie
4
Graue Literatur
4
Hochschulschrift
4
Non-commercial literature
4
Collection of articles of several authors
3
Conference paper
3
Konferenzbeitrag
3
Konferenzschrift
3
Sammelwerk
3
case-report
3
viewpoint
3
Arbeitspapier
2
Thesis
2
Working Paper
2
review
2
Conference proceedings
1
Lehrbuch
1
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1
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1
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Language
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English
290
German
16
Undetermined
14
Polish
1
Spanish
1
Author
All
Patrício, Lia
9
Trischler, Jakob
8
Vink, Josina
6
Edvardsson, Bo
4
Fisk, Raymond P.
4
Holmlid, Stefan
4
Hunke, Fabian
4
Pfannstiel, Mario A.
4
Ponsignon, Frederic
4
Rayburn, Steven W.
4
Sangiorgi, Daniela
4
Verma, Rohit
4
Alkire, Linda
3
Anderson, Laurel
3
Anderson, Sidney
3
Backhouse, Chris J.
3
Bowen, David E.
3
Clatworthy, Simon
3
Dietrich, Timo
3
Fragnière, Emmanuel
3
Gouthier, Matthias
3
Jaaron, Ayham A. M.
3
Karpen, Ingo Oswald
3
Koskela-Huotari, Kaisa
3
Kristensson, Per
3
Leimeister, Jan Marco
3
Ostrom, Amy L.
3
Pervan, Simon J.
3
Rasche, Christoph
3
Russell-Bennett, Rebekah
3
Scott, Donald Robert
3
Tuunanen, Tuure
3
Wetter Edman, Katarina
3
Witell, Lars
3
Zaki, Mohamed
3
Anders Gustafsson and Professor Roderick J. Brodie, Professor
2
Andreassen, Tor Wallin
2
Avlonitis, Viktor
2
Baek, Bo-Hyun
2
Baer, Florian
2
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Edward Elgar Publishing
2
Nomos Verlagsgesellschaft
2
Apprimus Verlag
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IESE Business School, Universidad de Navarra
1
Rheinisch-Westfälische Technische Hochschule Aachen
1
Springer Gabler <Firma>
1
Springer International Publishing
1
Springer-Verlag GmbH
1
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Published in...
All
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
19
The journal of services marketing
16
The service industries journal
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of service research : JSR
9
International Journal of Operations & Production Management
8
Journal of Service Management
8
Journal of service management
7
Journal of Services Marketing
6
Journal of service research
6
Journal of service theory and practice
6
HMD : Praxis der Wirtschaftsinformatik
4
Public management review
4
Service Science
4
Springer eBook Collection
4
HMD Praxis der Wirtschaftsinformatik
3
International journal of networking and virtual organisations : IJNVO
3
International journal of production research
3
Journal of business research : JBR
3
Journal of operations management
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
African journal of science, technology, innovation and development : AJSTID
2
CIRRELT
2
Electronic Markets
2
Electronic markets : EM ; the international journal of electronic commerce and business media
2
European review of service economics and management
2
Health marketing quarterly
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Journal of Services, Economics and Management
2
International journal of hospitality management
2
International journal of production economics
2
Journal of Open Innovation: Technology, Market, and Complexity
2
Journal of entrepreneurship, management and innovation : JEMI ; a quarterly journal of Nowy Sacz School of Business, National-Louis University
2
Journal of global operations and strategic sourcing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of open innovation : technology, market, and complexity
2
Journal of retailing and consumer services
2
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Source
All
ECONIS (ZBW)
259
Other ZBW resources
38
RePEc
14
EconStor
10
BASE
1
Showing
21
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322
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21
Service
design
in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
22
Improving customer satisfaction in proactive
service
design
: a Kano model approach
Wenninger, Annette
;
Rau, Daniel
;
Röglinger, Maximilian
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1399-1418
Persistent link: https://www.econbiz.de/10013463446
Saved in:
23
Operational transparency as a
service
design
: an investigation on labor/effort observation effect
Hwang, Eunmin
;
Lee, Seonjeong
;
Legendre, Tiffany S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
8
,
pp. 1525-1540
Persistent link: https://www.econbiz.de/10015192884
Saved in:
24
Examining roles of peripheral service evidence in customer experiences : from the perspective of embodied interaction
Lee, Jung-Joo
;
Lee, Kate Sangwon
- In:
The journal of services marketing
38
(
2024
)
9
,
pp. 1151-1172
Persistent link: https://www.econbiz.de/10015207216
Saved in:
25
Space Tourism Value Chain : When East Meets West
Peng, Kang-Lin
;
Kou, IokTeng Esther
;
Chen, Hong
-
2024
Medicine -- Chapter 9 Space Debris -- Chapter 10 Space Economics -- Chapter 11 Space Tourism Management and
Service
Design
…
Persistent link: https://www.econbiz.de/10014502154
Saved in:
26
Designing the service delivery system for prevention-oriented goals : insights from two case studies
Ponsignon, Frédéric
;
Phillips, Laura A.
;
Smart, Philip
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 22-45
Persistent link: https://www.econbiz.de/10014456572
Saved in:
27
Service
design
under asymmetric service provider competition : applications of AI services
Guo, Chunxiang
- In:
Transportation research : an international journal
182
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015078027
Saved in:
28
Public service logic and the creation of value propositions through framing
Røhnebæk, Maria Taivalsaari
;
François, Valérie
; …
- In:
Public management review
26
(
2024
)
2
,
pp. 399-420
Persistent link: https://www.econbiz.de/10014477428
Saved in:
29
What's love got to do with it? : exploring the role of universities and third places in supporting human mate choice
Zimbatu, Alexandra
;
Whyte, Stephen
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 295-318
Persistent link: https://www.econbiz.de/10014526077
Saved in:
30
Service
design
: a critical examination and future research directions in servitization literature
Cardoso, Ana Maria Kaiser
;
Canciglieri Junior, Osiris
; …
- In:
The journal of business & industrial marketing
39
(
2024
)
9
,
pp. 1950-1968
Persistent link: https://www.econbiz.de/10015084200
Saved in:
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