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  • Search: subject:"Service Design"
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Year of publication
Subject
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Service design 148 Service innovation 102 Dienstleistungsinnovation 99 service design 95 Service quality 75 Dienstleistungsqualität 73 Dienstleistung 69 Services 66 Innovation 60 Dienstleistungssektor 58 Service industry 58 Produktgestaltung 55 Beziehungsmarketing 54 Relationship marketing 54 Service management 53 Dienstleistungsmanagement 52 Product design 52 Consumer behaviour 49 Konsumentenverhalten 47 Customer satisfaction 42 Kundenzufriedenheit 41 Gesundheitswesen 38 Health care system 38 Dienstleistungsmarketing 35 Services marketing 34 Customer integration 31 Kundenintegration 31 Service Design 30 Gesundheitsversorgung 25 Health care 25 Innovation management 22 Innovationsmanagement 22 Hospital 21 Krankenhaus 21 Customer service 20 Kundenservice 20 Customer experience 19 Produktentwicklung 18 New product development 17 Organisatorischer Wandel 15
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Online availability
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Undetermined 232 Free 41 CC license 5
Type of publication
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Article 291 Book / Working Paper 31
Type of publication (narrower categories)
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Article in journal 206 Aufsatz in Zeitschrift 206 Aufsatz im Buch 25 Book section 25 research-article 21 Article 9 Aufsatzsammlung 5 conceptual-paper 5 Case study 4 Fallstudie 4 Graue Literatur 4 Hochschulschrift 4 Non-commercial literature 4 Collection of articles of several authors 3 Conference paper 3 Konferenzbeitrag 3 Konferenzschrift 3 Sammelwerk 3 case-report 3 viewpoint 3 Arbeitspapier 2 Thesis 2 Working Paper 2 review 2 Conference proceedings 1 Lehrbuch 1 Research Report 1 Textbook 1 review-article 1
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Language
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English 290 German 16 Undetermined 14 Polish 1 Spanish 1
Author
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Patrício, Lia 9 Trischler, Jakob 8 Vink, Josina 6 Edvardsson, Bo 4 Fisk, Raymond P. 4 Holmlid, Stefan 4 Hunke, Fabian 4 Pfannstiel, Mario A. 4 Ponsignon, Frederic 4 Rayburn, Steven W. 4 Sangiorgi, Daniela 4 Verma, Rohit 4 Alkire, Linda 3 Anderson, Laurel 3 Anderson, Sidney 3 Backhouse, Chris J. 3 Bowen, David E. 3 Clatworthy, Simon 3 Dietrich, Timo 3 Fragnière, Emmanuel 3 Gouthier, Matthias 3 Jaaron, Ayham A. M. 3 Karpen, Ingo Oswald 3 Koskela-Huotari, Kaisa 3 Kristensson, Per 3 Leimeister, Jan Marco 3 Ostrom, Amy L. 3 Pervan, Simon J. 3 Rasche, Christoph 3 Russell-Bennett, Rebekah 3 Scott, Donald Robert 3 Tuunanen, Tuure 3 Wetter Edman, Katarina 3 Witell, Lars 3 Zaki, Mohamed 3 Anders Gustafsson and Professor Roderick J. Brodie, Professor 2 Andreassen, Tor Wallin 2 Avlonitis, Viktor 2 Baek, Bo-Hyun 2 Baer, Florian 2
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Edward Elgar Publishing 2 Nomos Verlagsgesellschaft 2 Apprimus Verlag 1 Fraunhofer-Institut für Produktionstechnologie IPT 1 IESE Business School, Universidad de Navarra 1 Rheinisch-Westfälische Technische Hochschule Aachen 1 Springer Gabler <Firma> 1 Springer International Publishing 1 Springer-Verlag GmbH 1
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Published in...
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Service design and service thinking in healthcare and hospital management : theory, concepts, practice 19 The journal of services marketing 16 The service industries journal 12 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Journal of service research : JSR 9 International Journal of Operations & Production Management 8 Journal of Service Management 8 Journal of service management 7 Journal of Services Marketing 6 Journal of service research 6 Journal of service theory and practice 6 HMD : Praxis der Wirtschaftsinformatik 4 Public management review 4 Service Science 4 Springer eBook Collection 4 HMD Praxis der Wirtschaftsinformatik 3 International journal of networking and virtual organisations : IJNVO 3 International journal of production research 3 Journal of business research : JBR 3 Journal of operations management 3 Management science : journal of the Institute for Operations Research and the Management Sciences 3 Production and operations management : an international journal of the Production and Operations Management Society 3 Production and operations management : the flagship research journal of the Production and Operations Management Society 3 Reihe Dienstleistungsmanagement, Dienstleistungsmarketing 3 African journal of science, technology, innovation and development : AJSTID 2 CIRRELT 2 Electronic Markets 2 Electronic markets : EM ; the international journal of electronic commerce and business media 2 European review of service economics and management 2 Health marketing quarterly 2 Industrial marketing management : the international journal for industrial and high-tech firms 2 International Journal of Services, Economics and Management 2 International journal of hospitality management 2 International journal of production economics 2 Journal of Open Innovation: Technology, Market, and Complexity 2 Journal of entrepreneurship, management and innovation : JEMI ; a quarterly journal of Nowy Sacz School of Business, National-Louis University 2 Journal of global operations and strategic sourcing 2 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 2 Journal of open innovation : technology, market, and complexity 2 Journal of retailing and consumer services 2
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Source
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ECONIS (ZBW) 259 Other ZBW resources 38 RePEc 14 EconStor 10 BASE 1
Showing 31 - 40 of 322
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Service design through continual engagement : case study of a dementia care home in India
Tillu, Gauri; Khambete, Pramod - In: Social Enterprise Values and Processes : …, (pp. 147-170). 2024
Persistent link: https://www.econbiz.de/10015057530
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To display tip suggestion or not? : examining tip suggestion's impact in technology-facilitated preservice tipping encounters
Fan, Alei; Wu, Luorong; Liu, Yiran - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 1, pp. 32-57
Persistent link: https://www.econbiz.de/10014633439
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The Collaborative Service Design Playbook to plan, design, and implement sustainable health services for impact
Parkinson, Joy; Clark, Kristen; McIntosh, Tegan - In: Health marketing quarterly 41 (2024) 1, pp. 11-32
Persistent link: https://www.econbiz.de/10014575142
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Improving donation service design : expanding choice to increase perceived justice and satisfaction
North, Nea; Pechmann, Cornelia - In: The journal of services marketing 38 (2024) 5, pp. 564-577
Persistent link: https://www.econbiz.de/10015110361
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Improving health service design and delivery for men : does gender targeting matter?
Friend, John; Alden, Dana L. - In: The journal of services marketing 38 (2024) 6, pp. 761-775
Persistent link: https://www.econbiz.de/10015110575
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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation. … quantitative methods for service design, making it a must-read for those seeking to excel in the dynamic service market. …
Persistent link: https://www.econbiz.de/10014483982
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Lifetime deals : the role of software service offering in convincing consumers
Sorkun, Metehan Feridun; İdin, Noyan Alperen - 2024
Persistent link: https://www.econbiz.de/10015114687
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Examining roles of peripheral service evidence in customer experiences: from the perspective of embodied interaction
Lee, Jung-Joo; Lee, Kate Sangwon - In: Journal of Services Marketing 38 (2024) 9, pp. 1151-1172
Purpose This study aims to apply the theoretical lens of embodied interaction to examine roles of peripheral service evidence (PSE) in customer experiences. While previous research explained the role of PSE as tangible proof from the firm’s perspective, this study investigates how customers...
Persistent link: https://www.econbiz.de/10015352682
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A new coordination service design method for government website considering the Kansei needs and the fairness of user groups
Liang, Decui; Wu, Yiqi; Xu, Zeshui - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 1912-1926
Persistent link: https://www.econbiz.de/10015405293
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Advancing customer experience through service design in mega shopping malls
Junaid, Muhammad; Rasheed, Muhammad Faisal; Goudarzi, Kiane - In: International journal of retail and distribution management 52 (2024) 1, pp. 89-106
Persistent link: https://www.econbiz.de/10014484218
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