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  • Search: subject:"Service Design"
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Year of publication
Subject
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Service design 148 Service innovation 102 Dienstleistungsinnovation 99 service design 95 Service quality 75 Dienstleistungsqualität 73 Dienstleistung 69 Services 66 Innovation 60 Dienstleistungssektor 58 Service industry 58 Produktgestaltung 55 Beziehungsmarketing 54 Relationship marketing 54 Service management 53 Dienstleistungsmanagement 52 Product design 52 Consumer behaviour 49 Konsumentenverhalten 47 Customer satisfaction 42 Kundenzufriedenheit 41 Gesundheitswesen 38 Health care system 38 Dienstleistungsmarketing 35 Services marketing 34 Customer integration 31 Kundenintegration 31 Service Design 30 Gesundheitsversorgung 25 Health care 25 Innovation management 22 Innovationsmanagement 22 Hospital 21 Krankenhaus 21 Customer service 20 Kundenservice 20 Customer experience 19 Produktentwicklung 18 New product development 17 Organisatorischer Wandel 15
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Online availability
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Undetermined 232 Free 41 CC license 5
Type of publication
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Article 291 Book / Working Paper 31
Type of publication (narrower categories)
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Article in journal 206 Aufsatz in Zeitschrift 206 Aufsatz im Buch 25 Book section 25 research-article 21 Article 9 Aufsatzsammlung 5 conceptual-paper 5 Case study 4 Fallstudie 4 Graue Literatur 4 Hochschulschrift 4 Non-commercial literature 4 Collection of articles of several authors 3 Conference paper 3 Konferenzbeitrag 3 Konferenzschrift 3 Sammelwerk 3 case-report 3 viewpoint 3 Arbeitspapier 2 Thesis 2 Working Paper 2 review 2 Conference proceedings 1 Lehrbuch 1 Research Report 1 Textbook 1 review-article 1
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Language
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English 290 German 16 Undetermined 14 Polish 1 Spanish 1
Author
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Patrício, Lia 9 Trischler, Jakob 8 Vink, Josina 6 Edvardsson, Bo 4 Fisk, Raymond P. 4 Holmlid, Stefan 4 Hunke, Fabian 4 Pfannstiel, Mario A. 4 Ponsignon, Frederic 4 Rayburn, Steven W. 4 Sangiorgi, Daniela 4 Verma, Rohit 4 Alkire, Linda 3 Anderson, Laurel 3 Anderson, Sidney 3 Backhouse, Chris J. 3 Bowen, David E. 3 Clatworthy, Simon 3 Dietrich, Timo 3 Fragnière, Emmanuel 3 Gouthier, Matthias 3 Jaaron, Ayham A. M. 3 Karpen, Ingo Oswald 3 Koskela-Huotari, Kaisa 3 Kristensson, Per 3 Leimeister, Jan Marco 3 Ostrom, Amy L. 3 Pervan, Simon J. 3 Rasche, Christoph 3 Russell-Bennett, Rebekah 3 Scott, Donald Robert 3 Tuunanen, Tuure 3 Wetter Edman, Katarina 3 Witell, Lars 3 Zaki, Mohamed 3 Anders Gustafsson and Professor Roderick J. Brodie, Professor 2 Andreassen, Tor Wallin 2 Avlonitis, Viktor 2 Baek, Bo-Hyun 2 Baer, Florian 2
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 Edward Elgar Publishing 2 Nomos Verlagsgesellschaft 2 Apprimus Verlag 1 Fraunhofer-Institut für Produktionstechnologie IPT 1 IESE Business School, Universidad de Navarra 1 Rheinisch-Westfälische Technische Hochschule Aachen 1 Springer Gabler <Firma> 1 Springer International Publishing 1 Springer-Verlag GmbH 1
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Published in...
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Service design and service thinking in healthcare and hospital management : theory, concepts, practice 19 The journal of services marketing 16 The service industries journal 12 International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 9 Journal of service research : JSR 9 International Journal of Operations & Production Management 8 Journal of Service Management 8 Journal of service management 7 Journal of Services Marketing 6 Journal of service research 6 Journal of service theory and practice 6 HMD : Praxis der Wirtschaftsinformatik 4 Public management review 4 Service Science 4 Springer eBook Collection 4 HMD Praxis der Wirtschaftsinformatik 3 International journal of networking and virtual organisations : IJNVO 3 International journal of production research 3 Journal of business research : JBR 3 Journal of operations management 3 Management science : journal of the Institute for Operations Research and the Management Sciences 3 Production and operations management : an international journal of the Production and Operations Management Society 3 Production and operations management : the flagship research journal of the Production and Operations Management Society 3 Reihe Dienstleistungsmanagement, Dienstleistungsmarketing 3 African journal of science, technology, innovation and development : AJSTID 2 CIRRELT 2 Electronic Markets 2 Electronic markets : EM ; the international journal of electronic commerce and business media 2 European review of service economics and management 2 Health marketing quarterly 2 Industrial marketing management : the international journal for industrial and high-tech firms 2 International Journal of Services, Economics and Management 2 International journal of hospitality management 2 International journal of production economics 2 Journal of Open Innovation: Technology, Market, and Complexity 2 Journal of entrepreneurship, management and innovation : JEMI ; a quarterly journal of Nowy Sacz School of Business, National-Louis University 2 Journal of global operations and strategic sourcing 2 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 2 Journal of open innovation : technology, market, and complexity 2 Journal of retailing and consumer services 2
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Source
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ECONIS (ZBW) 259 Other ZBW resources 38 RePEc 14 EconStor 10 BASE 1
Showing 41 - 50 of 322
Cover Image
Key factors of service design methodology for manufacturing servitization
Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25
evaluation for designing and using service design methodologies was essential. Examining previous research, this study derived … weights for each factor to rank the level of importance. The results revealed the key factors of service design methodology … adoption of service design methodologies in macroscopic terms. The study provides a direction for innovation and improving …
Persistent link: https://www.econbiz.de/10014001713
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Das Service Design Framework zur strukturierten Entwicklung datenbasierter Services
Häckel, Björn; Huber, Rocco; Rieg, Marius; Rösch, Carla - In: HMD Praxis der Wirtschaftsinformatik 58 (2021) 3, pp. 611-627
Service Design Framework vorgestellt, welches Unternehmen bei der systematischen Entwicklung datenbasierter Services … Experten aus Industrieunternehmen entwickelt und validiert. Das Service Design Framework baut dabei auf den Konzepten der …
Persistent link: https://www.econbiz.de/10014501824
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Service business design for human-centered service systems
Kleinschmidt, Stefan - 2021
business has been insufficiently adressed. The integration of processes and tools from service design and business model design … an understanding of the distinct roles and activities of service design and business model design in the process of ICT …
Persistent link: https://www.econbiz.de/10014432101
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An innovation intermediary for Nairobi, Kenya : designing student-centric services for university-industry collaboration
Koria, Mikko; Osorno, Roberto Hinojosa; Telalbasic, Ida; … - In: African journal of science, technology, innovation and … 13 (2021) 6, pp. 671-683
Persistent link: https://www.econbiz.de/10012693821
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Brand experience manual : bridging the gap between brand strategy and customer experience
Motta-Filho, Mauricy A. - In: Review of managerial science : RMS 15 (2021) 5, pp. 1173-1204
Persistent link: https://www.econbiz.de/10012549741
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Cover Image
Key factors of service design methodology for manufacturing servitization
Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent business & management 8 (2021) 1, pp. 1-25
evaluation for designing and using service design methodologies was essential. Examining previous research, this study derived … weights for each factor to rank the level of importance. The results revealed the key factors of service design methodology … adoption of service design methodologies in macroscopic terms. The study provides a direction for innovation and improving …
Persistent link: https://www.econbiz.de/10012666043
Saved in:
Cover Image
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
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Cover Image
Das Service Design Framework zur strukturierten Entwicklung datenbasierter Services
Häckel, Björn; Huber, Rocco; Rieg, Marius; Rösch, Carla - In: HMD : Praxis der Wirtschaftsinformatik 58 (2021) 3, pp. 611-627
Persistent link: https://www.econbiz.de/10012544922
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DESERV IT : a method for devolving service tasks in IT services
Baer, Florian; Sandkuhl, Kurt; Leyer, Michael; Lantow, … - In: Business & information systems engineering 63 (2021) 4, pp. 419-439
Persistent link: https://www.econbiz.de/10012599819
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Operations Research for planning and managing city logistics systems
Crainic, Teodor Gabriel; Gonzalez-Feliu, Jesus; … - 2021
Persistent link: https://www.econbiz.de/10012656793
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