Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent Business & Management 8 (2021) 1, pp. 1-25
evaluation for designing and using service design methodologies was essential. Examining previous research, this study derived … weights for each factor to rank the level of importance. The results revealed the key factors of service design methodology … adoption of service design methodologies in macroscopic terms. The study provides a direction for innovation and improving …