Search Results - subject:"Service Desk"

Implementation of a service desk system for incident management at a pharmaceutical enterprise

Sysoeva, Evgeniya A.; Prutskova, Ekaterina V.; … - In: Digital inclusiveness : bridging the divide in the …, (pp. 149-158). 2025

Persistent link: https://www.econbiz.de/10015556062

Enhancement of selected knowledge management methods in ITSM

Dostál, Michal - In: Journal of information & knowledge management : JIKM 24 (2025) 3, pp. 1-11

Persistent link: https://www.econbiz.de/10015594666

Getting social : multimodal knowledge transfer during enterprise system implementation

Niese, Bethany; Sasidharan, Sharath - In: International journal of knowledge management : IJKM ; … 18 (2022) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10014306998

Potenziale von Chatbots für den innerbetrieblichen IT-Support

Fiore, Dario; Thiel, Christian; Baldauf, Matthias - In: HMD : Praxis der Wirtschaftsinformatik 57 (2020) 1, pp. 77-88

Persistent link: https://www.econbiz.de/10012206422

Using queuing theory to reduce the number of abandoned calls at a central service desk

Pretorius, Philip D; Madisa, Victoira G; Kroeze, Jan H - 2010

workload of answeringall the calls arriving at the service desk. The paper demonstrates how Queuing Theory may be used … toenhance a service desk information system, including the end-users, in order to provide moreefficient service delivery. …

Persistent link: https://www.econbiz.de/10009456048

Configuration management data base in an information and communication technology environment / T.J. Medupe.

Medupe, Tsietsi Jacob - 2009

Infrastructure Library (ITIL) processes; these are service desk, incident management, and change management. The company is still in …

Persistent link: https://www.econbiz.de/10009455922

Modellierung und Simulation von IT-Dienstleistungsprozessen

Bartsch, Christian - 2010

Eine der Ursachen für die ungenaue Bestimmung von Service-Levels in IT-Dienstleistungsvereinbarungen liegt in der informellen Repräsentation von IT-Dienstleistungsprozessen. In der Arbeit wird eine integrierte Methode entwickelt, mit der Dienstanbieter verschiedene Qualitätsmerkmale von...

Persistent link: https://www.econbiz.de/10009434533