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Gaining insights for service improvement through unstructured text from online reviews

Zhang, Chenxi; Xu, Zeshui - In: Journal of retailing and consumer services 80 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015114695

Robust learning of staged tree models : a case study in evaluating transport services

Leonelli, Manuele; Varando, Gherardo - In: Socio-economic planning sciences : the international … 95 (2024), pp. 1-17

Persistent link: https://www.econbiz.de/10015101600

A multiple criteria decision-making model for enhancing informative service quality at airports

Lin, Shinyi - 2024

The hospitality and tourism industry is witnessing unprecedented growth, driven by a relentless pursuit of service excellence and customer satisfaction. In this dynamic landscape, meeting and exceeding customer expectations has become paramount. Customers not only wield significant influence in...

Persistent link: https://www.econbiz.de/10015414405

Understanding and improving consumer reactions to service bots

Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863

Persistent link: https://www.econbiz.de/10014444213

Football agents from the perspective of their clients : services, service evaluation, and factors that create satisfaction

Gohritz, Andreas; Hovemann, Gregor; Ehnold, Peter - In: International journal of sport management and marketing … 22 (2022) 5/6, pp. 361-384

Persistent link: https://www.econbiz.de/10013548714

Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception

Shan, Minghui; Zhu, Zhenzhong; Chen, Haipeng; Sun, Sijie - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 145-168

Persistent link: https://www.econbiz.de/10014511796

The rise of chatbots : the effect of using chatbot agents on consumers' responses to request rejection

Yu, Shubin; Xiong, Ji; Shen, Hao - In: Journal of consumer psychology : JCP ; the official … 34 (2024) 1, pp. 35-48

Persistent link: https://www.econbiz.de/10014470741

The mode heuristic in service consumers’ interpretations of online rating distributions

Köcher, Sarah; Köcher, Sören - In: Journal of service research 24 (2021) 4, pp. 582-600

Persistent link: https://www.econbiz.de/10012662588

The service encounter in higher education institutions : a systematic literature review

Msosa, Steven Kayambazinthu - In: Baltic Journal of Economic Studies 7 (2021) 3, pp. 20-28

Persistent link: https://www.econbiz.de/10012615963

Pension service institution selection by a personalized quantifier-based MACONT method

Wen, Zhi; Liao, Huchang - In: International journal of strategic property management 25 (2021) 6, pp. 446-458

Persistent link: https://www.econbiz.de/10013415407

A service of the

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