between the two service features (physical and interactive) and their impact on customer loyalty. It also introduces and … customer neuroticism has an intervening effect on the relationship between service features and customer loyalty. In addition … interactive service features play in the formation of customer loyalty. While it is known the role of personality in customer …

The objective of this study is to develop scales addressing seniors' perception of group package tour service features …

satisfaction on customer satisfaction, together with its indirect influence via service features, were tested and supported by the …Purpose – The aim of this paper is to present a conceptual framework which explores the links between the two service … features (physical and interactive), job satisfaction and their impact on customer satisfaction. Design …