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  • Search: subject:"Service Level Agreements"
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Year of publication
Subject
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service level agreements 3 Content Owners 2 Enterprise Business Processes 2 Managed Service Contracts 2 Privacy Agreements 2 SS7 2 Service Level Agreements (SLA's) 2 Service level agreements 2 Telecommunications Operators 2 business protocols 2 control networks 2 innovatie 2 mobile business 2 network architecture 2 smart business networks 2 Business 1 Computer Sciences 1 ICT industry 1 Internet telephony 1 Service level objectives 1 Software agents 1 Supply chain partnerships 1 Technology and Innovation 1 business-critical data 1 real-time services 1 streaming media 1 video conferencing 1
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Online availability
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Free 7
Type of publication
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Book / Working Paper 5 Other 2
Type of publication (narrower categories)
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Thesis 1
Language
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Undetermined 5 English 2
Author
All
Pau, L-F. 2 Pau, Louis-Francois 2 Kaminski, Halina 1 Lehr, William 1 McKnight, Lee 1 Perry, Mark 1 Venter, Eugene 1
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Institution
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 2 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 2
Published in...
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ERIM Report Series Research in Management 2 Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 2
Source
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RePEc 4 BASE 3
Showing 1 - 7 of 7
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Supply Chain Partnership Success
Venter, Eugene - 2011
Customer service has become a crucial part of the integrated supply chain inthe ICT industry. Customer-facing activities are often outsourced to authorizedthird party companies who, in effect become the custodians of customersatisfaction.The need for good customer service management has become a...
Persistent link: https://www.econbiz.de/10009447697
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Employing Intelligent Agents to Automate SLA Creation
Kaminski, Halina; Perry, Mark - 2007
Service Level Agreements (SLAs) are commonly prepared and signed agreements that form the contracts between a service …
Persistent link: https://www.econbiz.de/10009447284
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Privacy Management Service Contracts as a New Business Opportunity for Operators
Pau, L-F. - Erasmus Research Institute of Management (ERIM), ERIM … - 2006
proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones … distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy … process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy …
Persistent link: https://www.econbiz.de/10005450953
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Privacy Management Service Contracts as a New Business Opportunity for Operators
Pau, Louis-Francois - Erasmus Research Institute of Management (ERIM), … - 2006
proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones … distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy …
Persistent link: https://www.econbiz.de/10010731187
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Smart business networks: architectural aspects and risks
Pau, L-F. - Erasmus Research Institute of Management (ERIM), ERIM … - 2004
, mobile business, network architecture, service level agreements Smart business networks: architectural aspects and …, of bilateral or SBN network wide , agreements or service level agreements (SLA’s) of a temporary nature • Interacting … in mobile networks to activate and monitor service level agreements between parties in real time. 5 Embedding the …
Persistent link: https://www.econbiz.de/10005451025
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Smart business networks: architectural aspects and risks
Pau, Louis-Francois - Erasmus Research Institute of Management (ERIM), … - 2004
This paper summarizes key attributes and the uniqueness of smart business networks [1], to propose thereafter an operational implementation architecture. It involves, amongst others, the embedding of business logic specific to a network of business partners, inside the communications control...
Persistent link: https://www.econbiz.de/10010731106
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Show Me the Money: Contracts and Agents in the Service Level Agreement Markets
Lehr, William; McKnight, Lee - 2002
of contracts.These standardized contracts may be referred to as Service Level Agreements (SLAs).SLAs provide a mechanism …
Persistent link: https://www.econbiz.de/10009432835
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