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  • Search: subject:"Service Management"
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Year of publication
Subject
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Service management 300 Dienstleistungsmanagement 179 Dienstleistungsqualität 65 Service quality 65 Dienstleistungssektor 48 Service industry 48 Dienstleistung 38 Services 34 Marketing 31 Beziehungsmarketing 29 Relationship marketing 29 service management 24 Management 21 Customer satisfaction 18 Dienstleistungsinnovation 17 Hospital 17 Krankenhaus 17 Kundenzufriedenheit 17 Service innovation 17 Business process management 16 Business services 16 Gastgewerbe 16 Hospitality industry 16 Prozessmanagement 16 Unternehmensdienstleistung 16 business policy 16 business strategy 16 Consumer behaviour 15 Konsumentenverhalten 15 Hotel industry 14 Hotellerie 14 Qualitätsmanagement 14 innovation 14 Innovation 13 Knowledge economy 13 Public administration 13 Theorie 13 Theory 13 Commerce and tourism 12 Customer service 12
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Online availability
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Free 371 CC license 10
Type of publication
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Article 209 Book / Working Paper 160 Journal 1 Other 1
Type of publication (narrower categories)
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Article in journal 71 Aufsatz in Zeitschrift 71 Graue Literatur 41 Non-commercial literature 41 Working Paper 31 Arbeitspapier 30 Hochschulschrift 22 Thesis 17 Article 9 Collection of articles of several authors 5 Congress Report 5 Sammelwerk 5 Case study 3 Collection of articles written by one author 3 Fallstudie 3 Forschungsbericht 3 Konferenzschrift 3 Sammlung 3 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Conference proceedings 1 Lehrbuch 1 Textbook 1
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Language
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English 186 Hungarian 102 Undetermined 46 German 41 Lithuanian 1 Multiple languages 1 Spanish 1
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Author
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Kenesei, Zsófia 9 Marciniak, Róbert 8 Kolos, Krisztina 6 Aflaki, Sam 4 Baksa, Máté 4 DI RENZO, Bernard 4 Demeter, Krisztina 4 FELTUS, Christophe 4 Floerecke, Sebastian 4 Graeve, B. 4 Gyulavári, Tamás 4 Hogreve, Jens 4 Móricz, Péter 4 Popescu, Ioana 4 Bauer, András 3 Dobson, Gregory 3 Jenei, György 3 Polese, Francesco 3 Roels, Guillaume 3 Rubóczky, István 3 Sainathan, Arvind 3 Simon, Judit 3 Somosi, Ágnes 3 Veres, Zoltán 3 Agárdi, Irma 2 Al-Ababneh, Mukhles M. 2 Alexandrov, Alexei 2 Baer, Florian 2 Bartsch, Christian 2 Cserdi, Zsófia 2 Di Nauta, Primiano 2 Drótos, György 2 El-Saharty, Sameh 2 Fazekas, Nóra 2 Fleischmann, M. 2 Fleischmann, Moritz 2 GUBÁN, ÁKOS 2 Gapp, R. 2 Godinho, Joana 2 Goscinska, Daria 2
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Institution
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Economics Research, World Bank Group 19 Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München 4 Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 2 Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam 2 Handelshögskolan, Göteborgs Universitet 2 International Monetary Fund 2 International Monetary Fund (IMF) 2 Center for Economic Research <Tilburg> 1 Center for Urban & Real Estate Management <Zürich> 1 Commission of the European Communities / DG XIII - Telecommunications, Information Industries and Innovation 1 Economics Institute for Research (SIR), Handelshögskolan i Stockholm 1 Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen 1 Frankfurt School of Finance and Management 1 HAL 1 Hochschul-Informations-System GmbH 1 Institut für Wirtschaftsinformatik <Sankt Gallen> 1 Mykolas Romeris University 1 Technische Universität Berlin / Universitätsbibliothek 1 Universität St. Gallen 1 Universität Ulm 1 Workshop ITIL Goes University <2007, Hannover> 1 World Bank 1 eSocialSciences 1 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 1
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Published in...
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World Bank Publications 11 Faculty & research / Insead : working paper series 6 HMD Praxis der Wirtschaftsinformatik 4 MPRA Paper 4 Policy Research Working Paper Series 4 Enlightening tourism : ET ; a pathmaking journal 3 HMD : Praxis der Wirtschaftsinformatik 3 Simon Business School working paper 3 The journal of business & industrial marketing 3 World Bank Other Operational Studies 3 Baltic Journal of Economic Studies 2 Beiträge zur Controlling-Forschung 2 Business Inform 2 ERIM Report Series Research in Management 2 Electronic markets : EM ; the international journal of electronic commerce and business media 2 European research studies 2 Frankfurt School - Working Paper Series 2 IMF Staff Country Reports 2 International journal of hospitality management 2 Journal of industrial engineering and management : JIEM 2 Journal of retailing and consumer services 2 Journal of service management 2 Journal of service management research : SMR 2 Journal of service research 2 Nordic journal of business : NJB 2 Polish Journal of Management Studies 2 Production and operations management : the flagship research journal of the Production and Operations Management Society 2 Public management review 2 Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam. 2 Schriftenreihe Logistik der Technischen Universität Berlin 2 Working papers / Center for Operations & Supply Chain Management 2 Бизнес Информ 2 Administrative Sciences 1 Administrative Sciences : open access journal 1 Advanced Logistic systems 1 Arbeitsberichte des Instituts für Wirtschaftsinformatik 1 Arbeitspapier / Fachbereich Wirtschaft, Fachhochschule Hannover 1 Bayreuth reports on strategy : BaRoS 1 Berichte aus Energie- und Umweltforschung 1 Birkbeck working papers in economics and finance : BWPEF 1
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Source
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ECONIS (ZBW) 184 BASE 126 RePEc 48 EconStor 10 USB Cologne (business full texts) 3
Showing 1 - 10 of 371
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Optimizing service encounters : a co-productive, experiential, and people-centric approach
Roels, Guillaume - 2025
Persistent link: https://www.econbiz.de/10015397709
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Providing organizations with a validated instrument for an Enterprise Service Management capability
Goscinska, Daria; Winkler, Till J. - In: Electronic markets : EM ; the international journal of … 34 (2024) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10015191581
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National culture as a factor in visitors' evaluations of hotel services
Wąsowicz-Zaborek, Elżbieta - 2025
Persistent link: https://www.econbiz.de/10015357800
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Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald; Edvardsson, Bo; Tronvoll, Bård; … - In: Journal of service management 34 (2023) 6, pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
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Effect of manufacturing service transformation management on technological innovation
Jiang, Suyue; Xuhua, Hu; Li, Shuaimei - In: Journal of innovation & knowledge : JIK 8 (2023) 4, pp. 1-8
relationship's longevity. The adaptation of technological innovation has also indicated the growing performance trend in service … management enterprises. As per the rule of inverted "U-Shaped" law, at a specific point, the manufacturing enterprises …
Persistent link: https://www.econbiz.de/10014506563
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Stress tests for public service resilience : introducing the possible-worlds thinking
Rajala, Tomi; Jalonen, Harri - In: Public management review 25 (2023) 4, pp. 762-786
Persistent link: https://www.econbiz.de/10014321128
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The influence of efficiency pursuing on business streamlining 2.0
Molin, Jonas; Ahmadi, Zahra - In: The journal of business & industrial marketing 39 (2024) 13, pp. 96-107
Persistent link: https://www.econbiz.de/10015205317
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Public service management during the Covid-19 lockdown : a qualitative study
Sancino, Alessandro; Tasselli, Stefano - In: Public management review 26 (2024) 11, pp. 3227-3245
Persistent link: https://www.econbiz.de/10015154549
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An approach to define service strategies : the case of an ecotourism hotel in Mexico
Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195
Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...
Persistent link: https://www.econbiz.de/10015066169
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Reuse of service concept elements for modular service design
Hunke, Fabian; Satzger, Gerhard; Tuunanen, Tuure - In: Journal of service management 35 (2024) 6, pp. 216-241
Persistent link: https://www.econbiz.de/10015401007
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