Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...

This paper studies a Markovian two-station tandem queueing network with impatient customers. Queueing networks with abandonment are common in many industries, e.g., call centers and healthcare. Therefore, their management has received much attention. The resulting model is a level-dependent...

Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...

Problem definition: Contrary to classic applications of matching theory, in most contemporary on-demand service platforms, matches can not be enforced because workers are flexible – they choose their tasks. Such flexibility makes it difficult to manage workers while keeping customers...